TLOU VINCENT RATHOKOLO
Johannesburg,GP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Associate Team Lead
TransUnion GCC
09.2022 - Current
- Coordinated training programs for new hires, ensuring seamless integration into the team and reduced ramp-up time.
- Reduced project completion times by identifying bottlenecks and implementing effective time management strategies.
- Promoted a culture of open communication by encouraging team members to share ideas, challenges, and successes in weekly meetings.
- Identified areas for process improvement and recommended solutions that led to increased efficiency within the department.
- Assisted management with recruitment initiatives, contributing to the successful hiring of high-quality candidates for key positions.
- Collaborated with senior management on strategic planning initiatives, contributing valuable insights into company goals and objectives.
- Served as a point of escalation for complex issues or conflicts among team members, successfully resolving disputes while maintaining professional relationships.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Team Leader
Altron / Ison Experiences
12.2021 - 08.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Customer Services Consultant
Altron / Ison Experiences
01.2021 - 12.2021
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Financial Advisor
Liberty Life
08.2018 - 12.2019
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Financial Advisor
Old Mutual Life
09.2016 - 06.2018
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Helped clients make informed decisions about financial future.
- Educated clients on financial topics and best practices.
Claims Administrator
Innovation Group
03.2014 - 06.2015
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
Customer Services Consultant
Heinemann Publishers
06.2007 - 06.2013
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
Internal Sales
Mates Skin International
08.2005 - 05.2007
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted with creating scripts and responses for consumer interaction.
- Teamed with partners to close deals for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
- Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.
Internal Sales
Mates Beauty
03.2003 - 07.2005
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted with creating scripts and responses for consumer interaction.
- Teamed with partners to close deals for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
Warehouse Assistant
Mates Beauty
01.2002 - 02.2003
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Education
B.K.MATLALA COMMERCIAL H/SCHOOL
Customer Services Certificate -
ILEARN
Johannesburg, South Africa01.2013
FINANCIAL MANAGEMENT N4-N5 -
CENTRAL JOHANNESBURG COLLEGE
01.2001
Skills
- Coaching and Mentoring
- Sales and Marketing
- Influencing Others
- Stakeholder Management
- Results-driven mindset
- Teamwork and Collaboration
- Problem-Solving
- Work Planning and Prioritization
- Analytical Thinking
- Call Center Operations
Additional Information
I consider myself to be a dynamic and flexible person capable of succeeding in a new environment. I have the willingness to achieve my goals and the potential to set new goals once those are reached. I am an ambitious person whom thrives upon using my knowledge creatively and making a success of whatever I do. I am a team player and go-getter with a positive attitude. My objective is to gain as much experience and knowledge as possible. I feel that I am of a responsible and loyal nature and I usually do more than is expected of me. Kind Regards, Vincent Tlou Rathokolo, 0832529536, 0820418851
Home Address
Unit 109 Block 50,Riversideview, Fourways ,Johannesburg 2090
Telephone Numbers
(011) 264-0339, (011) 214 6000, 0832529536
Driver License
CODE 10 (C1)
Dependants
THREE
Personal Information
ID Number: 8304265719086
References
- SIYABONGA CHONCO, (010) 245-7662 / 083 459 2877, BRANCH SALES MANAGER, LIBERTY LIFE
- PHINDILE MONOSI, (011) 354-9800, AREA MANAGER, OLD MUTUAL LIFE ASSURANCE
- MRS. CECILIA KUUN, 011 790 5111 / 072 784 5240, CLAIMS MANAGER, INNOVATION GROUP
- MOLLY VEERAN/KATHY POTTERTON, (011) 322-8660 / 083 607 8865, CUSTOMER SERVICES MANAGER, HEINEMANN PUBLISHERS
- MR. IAN STERN, 082 786 3031/082 786 3030, MANAGING DIRECTOR, MATES SKIN INTERNATIONAL
- MR. DAVE GLASS, (011) 608-4010, MANAGING DIRECTOR, MATES BEAUTY
- LEHLOHONOLO PHASHA, 0834379898 / 0117974000, CALL CENTRE MANAGER, ALTRON / ISON EXPERIENCES
Timeline
Associate Team Lead
TransUnion GCC
09.2022 - Current
Team Leader
Altron / Ison Experiences
12.2021 - 08.2022
Customer Services Consultant
Altron / Ison Experiences
01.2021 - 12.2021
Financial Advisor
Liberty Life
08.2018 - 12.2019
Financial Advisor
Old Mutual Life
09.2016 - 06.2018
Claims Administrator
Innovation Group
03.2014 - 06.2015
Customer Services Consultant
Heinemann Publishers
06.2007 - 06.2013
Internal Sales
Mates Skin International
08.2005 - 05.2007
Internal Sales
Mates Beauty
03.2003 - 07.2005
Warehouse Assistant
Mates Beauty
01.2002 - 02.2003
B.K.MATLALA COMMERCIAL H/SCHOOL
Customer Services Certificate -
ILEARN
FINANCIAL MANAGEMENT N4-N5 -
CENTRAL JOHANNESBURG COLLEGE
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