Tlou Mashalane
Information Systems Project Manager
Pretoria,Gauteng
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
ERP Project manager
National Research Foundation
Pretoria
07.2020 - Current
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Partnered with project team members to identify and quickly address problems.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Updated customers and senior leaders on progress and roadblocks.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Creating, monitoring and updating Sequel Server Integration Services packages (ETL, SSIS)
- Creating Sequel Server Reporting Services reports (SSRS)
- Creating Power Pivot, or SSAS tabular, data models, from there Power View/Power BI reports and dashboards
- Creating Data Mining (machine learning) models to uncover insights from data
- Report data quality issues to data custodians
- Use Sequel Server Data Quality Services to manage and standardize data, ensuring institution wide data quality
- Made actionable recommendations based on data trends.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Investigated and corrected or escalated project problems.
Information Systems Liaison Officer
National Research Foundation
Pretoria
11.2019 - Current
- Business and IT alignment- integrating systems; SAP, ERP, Dynamics 365
- Business environment process analysis and design
- System requirements definition, elicitation, and analysis
- Leading design and deployment of online chat support center with 10 support agents and developed chat bot to increase contact center efficiency and customer satisfaction
- Ensure delivery in time cost and quality of complex, critical, tactical and large-scale Information Systems projects
- Government procurement processes
- Supplier Management
- ISO9001 Quality System
- Systems Engineering and INCOSE best practices
- Documentation management and quality assurance
- Responsible for developing and delivering strategic plans for strategic investment division
- Accountable for ensuring that organization meets key performance indicators related to entire strategic investment division and roll-out of projects
- Research: Strategic Investment and Funding, Tri-lateral Projects funding, projects monitoring and support
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Product Specialist
Microsoft South Africa
Johhanesburg
03.2015 - 06.2018
- Azure Everywhere MAL Penetration Project execution: to see every account consuming Azure; helping local subsidiary with pro‐active proposal to account teams, following consumption output and track progress and report back
- AHUB Motion: Help subs to generate proactive Azure Hybrid Use Benefit proposals for AWS compete
- Driving and managing Cloud Investments in South Africa, Nigeria, Indian Ocean Island, East, West and Central Africa- i.e., Manage project funds, process POs, invoices, and coordinate payments with Buy center
- Creating and executing team strategies that will ensure delivery of business objectives, as well as championing of various projects required for business success
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Azure Cloud product line.
- Assisted with demonstrations for Azure Cloud to showcase functionality.
Internal Audit Clerk
South African Social Security Agency
Pretoria
09.2014 - 01.2015
- Documents filing - Capturing of data - Liaising and coordinating HCM matters - Leave determination - Giving immediate assistance to supervisor, -Assist in conducting Ethics awareness
- Conducting Ethics Audit - Data analysis and Document Management - Update risk register - Capture identified risks on Barn Owl software - Conducting risk assessment and organize risk management committee meetings.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Monitored company inventory to keep stock levels and databases updated.
Laboratory Technician
University of Pretoria
Pretoria
01.2014 - 09.2014
- Installing, upgrading, maintaining, troubleshooting and tuning variety of software on windows
- Configuring, maintaining, supporting and monitoring diverse software environments, including compilation of standards, documentation, backups/recovery, disaster recovery etc.… - Providing support with regard to hardware and software - providing technical support to clients, Food and Trees for Africa
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
Google Maps Intern
Food and Trees for Africa
Sandton
07.2013 - 01.2014
- Liaise with Programme Managers at Food and Trees for Africa to locate past and present programs across country
- Update database with current locations of these various projects
- Import data into Google Earth
- Create project profiles that describe particular projects on Google Maps Page
- Publish finished map on FTFA website for greater transparency for donors/sponsors and publics
- Provide administrative support as needed
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
BBA - Accounting And Business Management
University of Stellenbosch Business School
Western Cape 05.2021 - 05.2022
Bachelor of Science - IT Management, Project Management
Tshwane University of Technology
Pretoria 01.2017 - 11.2018
Bachelor of Science - Information Science, Business Management, Public Administration
University of Pretoria
Pretoria 01.2012 - 11.2014
Higher education -
Seripa Senior Secondary
Limpopo 01.2006 - 12.2010
Skills
SQL serverSAPMicrosoft dynamics 365ERP SystemsLinuxAWSAzure
Multitasking Abilities
Waterfall methodology
Risk mitigation planning
Attention to Detail
Organization and Time Management
Problem-Solving
Additional Information
- Achievements , Research output Conference Papers: Best second year group conference paper in Information Ethics. (April 2013)
Timeline
BBA - Accounting And Business Management
University of Stellenbosch Business School
05.2021 - 05.2022
ERP Project manager
National Research Foundation
07.2020 - Current
Information Systems Liaison Officer
National Research Foundation
11.2019 - Current
Bachelor of Science - IT Management, Project Management
Tshwane University of Technology
01.2017 - 11.2018
Product Specialist
Microsoft South Africa
03.2015 - 06.2018
Internal Audit Clerk
South African Social Security Agency
09.2014 - 01.2015
Laboratory Technician
University of Pretoria
01.2014 - 09.2014
Google Maps Intern
Food and Trees for Africa
07.2013 - 01.2014
Bachelor of Science - Information Science, Business Management, Public Administration
University of Pretoria
01.2012 - 11.2014
Higher education -
Seripa Senior Secondary
01.2006 - 12.2010
Obstacle course Racing
I enjoy going out and training- challenging myself to the hard tasks out there as to get mentally and physically fit. These activities keep me going and self-motivated.
Obstacle course Racing
I enjoy going out and training- challenging myself to the hard tasks out there as to get mentally and physically fit. These activities keep me going and self-motivated.