Tlou Malatji

Administrative Assistant

Pretoria

Summary

l am a highly resourceful, innovative and enthusiastic individual who

possesses a considerable amount of knowledge and experience regarding Utility management, administration, office procedure and municipal services procedure. With the assistance of my previous employer, l am able to administer

and have manageable skills.

l am currently looking for a career advancement with a company that will allow me to develop more skills and potential. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

year of professional experience

years of post-secondary education

Work History

Utility Management

Bodacious Monitoring

Centurion

10.2022 - 03.2024

Streamlined office processes by implementing efficient organizational strategies and time management techniques.
Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
Familiar with all applicable tariffs, policies and procedures which any municipality, metro and Eskom in whose jurisdiction performs services to its clients
Generate, download and locate any report, template, form, document, interim bill and schedule as required, for any Customer where credit metering including bulk meters, sub-meters (water, electricity and gas), MOL, Live Biuild, Synthesist ,online metering, manual metering or and metering are referred to using any metering system implemented by the company.
Compile monthly reconciliation and energy balancing reports comparing the consumption of all utilities as measured by the bulk meter with the distribution of said utility as measured by the sub-meters. (this includes reconciliations comparing council supply with prepayment tokens sold for the corresponding period and reconciliations comparing bulk and supply authority metering and billing with metering data obtained from credit meters or a combination of credit and prepayment meters)
Distribute all reports including but not limited to sales reports, metering reports, utility slips and monthly reconciliations to clients and or their nominees
Assist with logging queries with Council and ensuring that such queries are resolved
Liaise frequently with Clients with regard to tariff changes, adjustments and Client billing periods
Prepared rental agreements and documentation for accurate, up-to date property management records.
Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
Worked within task management system to receive, manage, and close support requests.
Reviewed monthly reports for accuracy and submitted to management.
Worked independently with minimal supervision, setting priorities and demonstrating excellent project management skills.

Education

Diploma In Accounting - Finance And Economics

Tshwane University of Technology , Ga-Rankua

01.2024 - Current

Diploma In Marketing - Management Science

Tshwane University of Technology , Pretoria West

01.2020 - 12.2023

Skills

Workflow Coordination

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Timeline

Tshwane University of Technology - Diploma In Accounting , Finance And Economics

01.2024 - Current

Utility Management - Bodacious Monitoring