Tlou Bopape
IT System Analyst
Witbank
Summary
Detail-oriented Systems Analyst with 15 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
IT System Analyst
Eskom
Sunninghill
09.2021 - Current
- Provide user support for logged problems and information requests by: Investigating and analysing the problems, identifying solutions, and facilitating the implementation of resolution
- Conduct training activities by presenting and coaching computer-based training courses
- Perform system testing by executing the testing of enhancements, documenting results of system testing and logging errors with respect to system testing
- Perform systems changes and enhancements by consulting on the implications of the change with users and process owners, to ensure timeous submission, logging and approval of change request
- Perform processes documentation and reviews by documenting processes using various analytical procedures and reporting requirements
- Assisting with post implementation and functionality reviews
- Carry-out Daily Support checklist activities and Perform System Health checks and reporting
- System installation, configuration, scripting, and Deployments
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Researched and adopted new technologies to add value to existing offerings.
- Investigated system issues and implemented resolutions to reduce downtime.
- Discovered root causes of problems and identified appropriate solutions.
IT System Analyst
Eskom
Witbank
10.2014 - 08.2021
- Provides effective system support for current and new systems
- Provide insights and assistance in the deployment approach minimising unnecessary system down-time / failure
- To effectively implement the architectural roadmap and framework by designing solutions accordingly
- Provide insights and assistance in the testing approach ensuring sufficient test coverage
- To identify options for potential solutions and assessing them for technical suitability
- Analysing and evaluating requests for system modifications from users
- Trains all users on the use of current and new applications
- Provided client support on system operation and troubleshooting.
- Investigated system issues and implemented resolutions to reduce downtime.
Business System Officer
Eskom
Witbank
10.2008 - 09.2014
- Provides effective system support for current and new systems
- Provide insights and assistance in the deployment approach minimising unnecessary system down-time / failure
- To effectively implement the architectural roadmap and framework by designing solutions accordingly
- Provide insights and assistance in the testing approach ensuring sufficient test coverage
- To identify options for potential solutions and assessing them for technical suitability
- Analysing and evaluating requests for system modifications from users
- Trains all users on the use of current and new applications.
- Delivered services to customer locations within specific timeframes.
Acting Business Systems Manager
Eskom
Witbank
01.2013 - 06.2013
- Ensure that all phases of support are properly coordinated, monitored, logged, tracked and resolved appropriately
- Define, set-up and manage KPA’s
- Ensure that the service provided by the operations team to the business, is of quality and supports the business needs
- Regularly audit the systems with the aid of ITIL, Cobit, and best practices
- Roll out programmes
- Integrated and implemented processes and systems
- Systems software and hardware acquisition
- Management and implementation of SLA
- Facilitates change management process
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Prepared variety of different written communications, reports and documents.
IM Officer
Eskom
12.2007 - 09.2008
- Develop website and maintenance for power station
- Manage the activities associated with the identification, prioritisation and resolution of reported problems
- Provide users with advice and guidance
- Coordinate and control IT assurance function
- Maintain ICT related licenses
- Implement IT projects
- Implement and maintain business continuity plan & disaster recovery plan (DRP)
Acting IM Manager
Eskom, Kriel Power Station
07.2008 - 07.2008
- Responsible for the refresh and procurement of ICT equipment and asset
- Manage and control ICT infrastructure and facilities
- Manage the ICT operational resources
- Prepare and manage the request for proposal process for the procurement of ICT equipment and assets
- Manage ICT contracts including negotiations and execution of service level agreements
- Ensure that the service provided by the operations team to the business, is of quality and supports the business needs
- Provide information management strategic planning and implementation thereof
- Manage and advise on information and communications Technology investment
- Manage information management related projects and the change function for the business
- Manage the documentation control function for the business unit.
IM Asset Controller
Eskom
04.2006 - 11.2007
- Reason For Leaving: I needed to be on technical environment
- Job Roles,
- Asset Co-ordination & Control
- Financial Administration
- Maintain ICT related licenses
- Management of IM store
- Procure ICT equipment and assets within budget.
Data Administrator
Eskom, Braamfotien
10.2004 - 01.2006
- Reason For Leaving: I'm looking for permanent position
- Job Roles and
- Responsibilities: Administer field audit data
- Update CRP/CorDaptix with data changes, Audit CRP data against field data and prepare remedial scope of work for team leaders.
Network Controller/ IT Technician
Home Affairs
Pretoria
03.2004 - 09.2004
- Reason For Leaving: I was volunteering
- Job Roles and
- Responsibilities: Installation, configure, format & troubleshoot any computer-related problem whether software or hardware-related
- Maintain Symantec anti-virus on all clients
- Introduce users to become acquainted with computers & networks
- Install & configure printers as well as troubleshoot printing problems.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Assisted IT staff on troubleshooting issues and closing calls.
Education
High School Diploma -
04.2001 -
National Diploma - Information Technology, Technology
C++,VB, Delphi, Oracle SQL
B-Tech - Information Technology
07.2012 - 07.2016
The course covers the application of PowerShell (a scripting language) on Windows Server Operating Systems as an effective tool/mechanism for the network administration. Fundamental database concepts are covered as well as relational database models and normalisation; entity-relationship modelling; transaction management and concurrency control; distributed database management systems; object-orientated databases; client/server systems; data warehousing, data mining and also databases in electronic commerce. To develop an IT Strategy for a digital enterprise; evaluate how IT will shape future businesses and the contribution of enterprise architecture; evaluate the risk and benefits of digitised processes and compare strategically whether to perform those processes internally or externally.
Skills
Application hosting managementApplication support managementChange Management ProcessKnowledge of ITIL processesSystem Installation, Configuration, Scripting and DeploymentsHands on experience with IIS, JBOSS, Weblogic and WebsphereHands on experience with JCAPS, Oracle Fusion middleware and DatapowerExcellent verbal and written communication skillsBuilding relationships and Stakeholder management skillsLeading and Management skillsConflict Management skillsProject management skillsCustomer relationship managementProblem solving skills
- System deployment monitoring
- System performance and functionality
- IT systems implementation
Timeline
IT System Analyst - Eskom
09.2021 - Current
IT System Analyst - Eskom
10.2014 - 08.2021
Acting Business Systems Manager - Eskom
01.2013 - 06.2013
University of South Africa - B-Tech, Information Technology
07.2012 - 07.2016
Business System Officer - Eskom
10.2008 - 09.2014
Acting IM Manager - Eskom, Kriel Power Station
07.2008 - 07.2008
IM Officer - Eskom
12.2007 - 09.2008
IM Asset Controller - Eskom
04.2006 - 11.2007
Data Administrator - Eskom, Braamfotien
10.2004 - 01.2006
Network Controller/ IT Technician - Home Affairs
03.2004 - 09.2004
Mananye High School - High School Diploma,
04.2001 -
Tshwane University Technology, Tshwane University - National Diploma, Information Technology, Technology