Hi, I’m
Tlhologelo Makwetla
Virtual Assistant
Pretoria
Summary
I have a strong background in sales, business development, and customer service, with experience working in both remote and in-office roles. I have worked as a Junior Business Development Representative at WriteNow Agency, where I focused on client engagement, lead generation, and sales strategy. Additionally, my experience as a Customer Care Representative at Health Window and an Administrative Assistant at Nebo Law LLC has equipped me with excellent communication skills, problem-solving abilities, and experience working with U.S. clients.
I recently obtained certifications in Virtual Assistance and AI, enhancing my ability to adapt to digital tools and remote work environments. I am highly organized, adaptable, and efficient, with a strong work ethic and a passion for delivering exceptional customer experiences.
Overview
6
years of professional experience
2022
years of post-secondary education
2
Certifications
Work History
WriteNow Agency
Junior Business Representative
05.2024 - Current
Job overview
- Led team members, facilitating their professional growth and enhancing overall team performance.
- Evaluated competitors'' strategies to identify strengths, weaknesses, opportunities, and threats that could be leveraged for business success.
- Fostered a positive work environment by promoting open communication within the team, encouraging collaboration, and recognizing individual achievements.
- Boosted client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Analyzed and interpreted sales metrics to support critical decision-making and establish reliable sources of business intel.
- Developed new business opportunities through regular prospecting and targeted outreach efforts.
- Cultivated long-term partnerships that resulted in cost savings and improved service quality.
JamMak Holdings
Business Development Executive
02.2024 - Current
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Health Window
Call Center Sales Representative
05.2023 - 12.2023
Job overview
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Nebo Law LLC
Virtual Personal Administrative Assistant
06.2022 - 01.2023
Job overview
- Managed attorney calendars, ensuring timely attendance at meetings, and deadlines.
- Drafted legal documents for attorney review, increasing overall efficiency of the law firm.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on case status.
- Coordinated client meetings by scheduling appointments, preparing meeting materials, and maintaining a professional environment.
- Improved productivity through meticulous attention to detail when reviewing documentation for accuracy and completeness.
- Provided exceptional customer service through prompt response times on all forms of communication including phone calls, and emails interactions.
- Streamlined office operations by implementing efficient filing systems and document management protocols.
- Developed strong working relationships with clients by demonstrating empathy, attentiveness, and professionalism in all interactions.
Stock Market Dynamics
Sales Representative
02.2022 - 06.2022
Job overview
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Ivy Lounge
Event Promoter
03.2019 - 03.2021
Job overview
- Engaged social media influencers to collaborate on partnerships.
- Utilized local demographics, trends and forums to create buzz and optimize growth.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Greeted event participants and provided engaging experience.
- Boosted ticket sales through targeted social media campaigns and email marketing efforts.
Batlisisa
Program Administrator
04.2020 - 12.2020
Job overview
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decisionmaking.
- Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
- Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
Education
University of the Free StateBloemfontein
Bachelor Of Governance And Political Transformatio from Political Science And Government
04.2022
Unversity of Free StateBloemfontein
Post-Graduate Diploma from Political Science And Government
Skills
Software Proficiency
CRM Tools
AI Tools
Microsoft Suite
Google Workspace
Digital Marketing
Data Entry
Presentation Skills
Team Leader
Analytical and Critical Thinking
Interpersonal Communication
Good Telephone Etiquette
Critical Thinking
Written Communication
Organization and Time Management
Planning and Coordination
Teamwork and Collaboration
Decision-Making
Problem-Solving
Product and service sales
Multitasking Abilities
Dependable and Responsible
Training and Development
Certification
Https://intranet.alxswe.com/certificates/mThzfEX9nr
Timeline
Https://intranet.alxswe.com/certificates/mThzfEX9nr
11-2024
Https://intranet.alxswe.com/certificates/YfBNJSPF23
11-2024
Junior Business Representative
WriteNow Agency
05.2024 - Current
Business Development Executive
JamMak Holdings
02.2024 - Current
Call Center Sales Representative
Health Window
05.2023 - 12.2023
Virtual Personal Administrative Assistant
Nebo Law LLC
06.2022 - 01.2023
Sales Representative
Stock Market Dynamics
02.2022 - 06.2022
Program Administrator
Batlisisa
04.2020 - 12.2020
Event Promoter
Ivy Lounge
03.2019 - 03.2021
University of the Free State
Bachelor Of Governance And Political Transformatio from Political Science And Government
05.2021
Unversity of Free State
Post-Graduate Diploma from Political Science And Government