Tlhakiso Tukane

• Action all pre-billing exception reports

• Facilitate the distribution of billing statements

• Ensure that all premiums are received on a monthly basis Follow- up all received contributions through age analysis/absolute arrears report

• Apply credit control procedures in terms of suspensions and lapses if payment is not received

• Reconcile contributions received

• Ensure that all payment differences are adjusted and resolved with employers

• Ensure that all reconciliations received, differences communicated, refunds & adjustments are processed

• Improve service delivered by the Billing Services environment to all clients

• Communicate effectively to all clients and stakeholders about Billing issues

• Adhere to standard operating procedures and/or laid down policies and procedures

• Ensure compliance with all relevant Billing Services environment policies

• Ensure that Service Level Agreement is reached

• Ensure that Quality Audit criteria are met

• Update billing system with new contracts
• Review customer agreements to verify if completed properly by sales staff, and ensure documentation is compliant for debit order instructions
• Bill once off fees, recurring fees and ad hoc charges
• Prepares support for refunds and credit notes
• Reconcile the billing file to technical and sales records
• Run the debit orders on debtor accounts
• Compile monthly billing report and update revenue report as per pastel

• Capturing contracts on Sap on a daily basis
• Changing billing
• Capturing of crediting notes
• Debit notes
• Cancellations
• Consolidating Revenue Report and Reconciliation of billed clients and debit orders submitted

• Preparing & Submitting Naedo tracking Debit Order files
• Preparing monthly Credit Note Report
• Updating the Daily Cash Consolidation Report
• Preparing a Monthly Forecast of Cash Collections
• Preparing Monthly, Daily billing Runs and Submitting to the bank
• Analysing the Debtors Age Report
• Preparing a Sales & Payment Allocations Recon
• Checking for Billing Completeness
• Posting General Ledger Journals on Pastel

• Rehabilitating clients who are in debts
• Capturing payment arrangements
• Assisting with locking and unlocking of sim cards that are suspended due to arrears
• Tracing clients who have arrears