Tlangelani Maluleke
Network Operations
Cape Town,WC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Fault Management Specialist
Rain Network
09.2022 - Current
- Execution NOC projects (Co-ordinating, managing and executing)
- Business process re-engineering
- Execute Rain COO and Executives requests and requirements, and reporting back
- Supporting NOC day-to-day operations
- Supervising incident handling and SLAs obligations
- Reporting in Excel & Power BI from multiple data sources for business improvements
- Engaging with key stakeholders to acquire buy-in to service improvement changes
- Training NOC staff on new system, and network additions and changes
- Engaging with other business functions to obtain service handovers or hand-backs if non-compliant
- Liaising with 3rd parties to reinforce SLA, prioritizing faults and close loop for visibility
- Manage high-level fault escalations internally and externally
- Analyze and initiate problem management for Ran and Tx
- Management of escalations and reporting for services
- Improving existing processes and systems
- Create and improve business impacting incident matrices
- Resource management (Contractors/technicians and Generators)
Network Analyst & 2IC Responsibilities
Rain Network
10.2021 - 08.2022
- Monitor IP Systems and Networks
- Monitor utilizing U2020, NCE, NetAct, Zabbix, Grafana, NetEco, TAUspace and OcularIP
- Monitor Transport/Transmission network and services
- Monitoring and analysing KPIs
- Managing fault and incident tickets
- Capture faults and manage incidents according to FM processes
- Diagnose and resolve faults remotely
- Apply network management tools effectively toward fault diagnosis and resolution
- Apply network management tools to determine customer and business impact
- Notify and escalate major incidents as per the fault handling and escalations procedures
- Liaise with internal and external support teams toward fault resolution
- Keep up to date with network changes and evolving network architecture
- Manage planned work and participate in departmental projects
Network Controller
Cell C
10.2017 - 09.2021
- Conducting a closed-loop Monitoring of RAN network by analysing and facilitating resolutions
- Monitoring RAN Network using U2000 (BTS), iMaster NCE(Tx), MTN Portal (for Roaming) and Netnumen (BTS)
- Traffic (on Calls and Data) investigations and Tracing using U2020 and Quantica
- Sending out daily reports serving as notifications for Network status and updating the ticketing system
- Monitoring the Cell C FTTX on Sintrex, escalating any failures and facilitating resolutions
- Utilizing Tx monitoring platforms to confirm failure relations and failure priority for further escalations
- Reporting and escalating network failures to relevant parties within established SLA
- Compile incident reports, and aw reports from tools to identify trends and identify problems, and capture problems per FM processes
- Analyze reports on routine and ad hoc investigations
Junior Engineering Designer
Proconics, Vanderbijlpark Office
02.2016 - 09.2017
- As-Building Plants and Control Systems
- Developing and generating Engineering Documents (Cause & Effect matrix, RAT lists, I/O count, GA ,BOM, Instrument Index, Cable Block Diagrams, Cable Schedules etc.)
- Plant Compliance, Fault finding on control systems and field instrumentation (SANS 329 compliance, Sasol standards compliance, Eskom compliance)
- Create Intools datasheets, wiring diagrams and loop drawings (Intools- Intergraph SmartPlant)
- Compile all engineering documents, and maintaining the ISO9001 standard
Instrumentation Intern
Yokogawa South Africa
07.2015 - 02.2016
- Rig wiring
- In-house calibration
- Fault finding on process instruments
- Instrument service reports
Apprentice
Vega Instruments SA
01.2014 - 12.2014
- P1 and P2)
- Licenses & Certificates: 2022 Coursera Introduction to Business Analysis Using Spreadsheets: Basics 2022 Coursera Introduction to Data Analysis using Microsoft Excel Certificate 2022 LinkedIn Learning IT and Cybersecurity Risk Management Essential Training 2022 Udemy Risk Management for Project Professionals Certificate 2022 LinkedIn Learning Business Analysis for Project Managers
Education
Torque IT Certificate: ITIL-4 Foundation -
Certificate: Data Analysis - undefined
University of Cape Town
MF Treinamentos Lean Six Sigma White Belt - undefined
Post-Graduate Diploma - Project Management
South African Business School of Leadership (UNISA-SBL)
B-Tech - Electrical Engineering
University of Johannesburg
National Diploma - Electrical Engineering
University of Johannesburg
01.2011 - 01.2015
National Senior Certificate (Bachelor’s Degree) - undefined
Malamulele High School
Skills
Verbal Communication, Phone Skills, Listening, People Skills, Informing, Customer FocusAnalytical and problem-solving skillsDecision making skills and Good Communications skillsEnd user Computing packageMicrosoft Word, Excel, PowerPoint, Access, Outlook and EmailsAbility to learn or look for opportunities to learn new skillsLanguagesXitsonga, English, seSotho, Tshivenda, isiXhosa and isiZulu
Timeline
Fault Management Specialist
Rain Network
09.2022 - Current
Network Analyst & 2IC Responsibilities
Rain Network
10.2021 - 08.2022
Network Controller
Cell C
10.2017 - 09.2021
Junior Engineering Designer
Proconics, Vanderbijlpark Office
02.2016 - 09.2017
Instrumentation Intern
Yokogawa South Africa
07.2015 - 02.2016
Apprentice
Vega Instruments SA
01.2014 - 12.2014
National Diploma - Electrical Engineering
University of Johannesburg
01.2011 - 01.2015
Torque IT Certificate: ITIL-4 Foundation -
Certificate: Data Analysis - undefined
University of Cape Town
MF Treinamentos Lean Six Sigma White Belt - undefined
Post-Graduate Diploma - Project Management
South African Business School of Leadership (UNISA-SBL)
B-Tech - Electrical Engineering
University of Johannesburg
National Senior Certificate (Bachelor’s Degree) - undefined
Malamulele High School