Tlaleng Maryann Bahlekazi
MaryAnn
Vereeniging,Gauteng
Summary
Accomplished General Manager at Lakeside Hotel, adept in financial management and customer care, demonstrated through successful budget control and fostering strong relationships with customers and suppliers. Leveraging advanced computer skills and a strong work ethic, enhanced operational efficiency and team productivity.
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized. Skilled multitasker proficient in Excel and Word and correspondence management. Willingness to take on added responsibilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Personal Assistant
The Don Group
09.2015 - 12.2022
- Organized and attended meetings, took notes and outlined action items.
- Responded to emails and other correspondence.
- Provided general administrative support including scheduling meetings and managing documentation.
- Coordinated with clients and suppliers.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries.
- Maintained organized filing system for easy access to financial records.
- Managed travel arrangements including flights, visas, accommodations, and itineraries for business trips.
- Managed supplies inventory and maintenance requests.
- Managed accounts and produced financial reports monthly
- Kept and managed Managing Director's diary.
- Answered phone calls and addressed customer questions and concerns.
General Manager
Lakeside Hotel
12.2008 - 07.2015
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and growth.
- Managed budget development, and implementation, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and maintained relationships with customers and suppliers.
- Established employee training programs to develop skills, improve productivity, and maintain compliance with regulations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients and maintained excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed programs to monitor daily cash discrepancies, inventory shrinkage and purchases control.
Office Administrator
Astoria Bakery
04.2002 - 11.2008
- Supervised accounting department operations
- Interacted with customers by phone, email, and in-person.
- Reconciled suppliers accounts and facilitated payments.
- Maintained effective filing and proper record keeping
- Processed customers invoices and payments and updated accounts to reflect new balances.
- Communicated and resolved disputes with customers regarding outstanding invoices, payments and adjustments.
- Supported month-end closing process by preparing comprehensive journal entries.
- Reconciled bank accounts.
- Prepared detailed financial reports for senior management review, highlighting key performance indicators and trends impacting business.
- Managed tax preparation report, ensuring compliance with regulations.
- Assisted in sales budget planning, forecasting, and monitoring sales to ensure achievement of goals.
- Contributed to successful year-end audits through diligent documentation maintenance and collaborative communication with auditors.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Handled day-to-day accounting processes to achieve financial accuracy.
Education
Empathetic Listener
Impulse Inc
Online07.2024
Business Administration
New Skills Academy
Online12.2023
Computer Accounting
Quadrant Computers
Maseru, Lesotho02.2002
English
Pitman Qualifications
Remotely 04.2001 -
Computer Software Applications
Unique Computer Systems
Maseru, Lesotho 04.2001 -
Skills
Certification
Business Administration Diploma. [February - December 2023]
Timeline
Business Administration Diploma. [February - December 2023]
12-2023
Personal Assistant
The Don Group
09.2015 - 12.2022
General Manager
Lakeside Hotel
12.2008 - 07.2015
Office Administrator
Astoria Bakery
04.2002 - 11.2008
English
Pitman Qualifications
04.2001 -
Computer Software Applications
Unique Computer Systems
04.2001 -
Empathetic Listener
Impulse Inc
Business Administration
New Skills Academy
Computer Accounting
Quadrant Computers
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