Tlaleng Nyola
Vereeniging
Summary
Facility Maintenance Supervisor experienced in team leadership and facility management. Enhanced operational efficiency through expertise in air conditioning repairs and plumbing while ensuring compliance with safety regulations. Delivered exceptional customer service and developed maintenance protocols that facilitated smooth operations and reduced costs.
Overview
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Facility Maintenance Supervisor
The Max Hotel
05.2025 - Current
- Supervised team of maintenance technicians, providing guidance and support to enhance team efficiency.
- Managed facilities budget, ensuring effective allocation for preventative maintenance and minor upgrades.
- Planning and Scheduling: Developing and implementing maintenance schedules, including preventative maintenance and emergency repairs.
- Ensuring Compliance: Ensuring compliance with health and safety regulations and building codes.
- Problem-Solving: Identifying and resolving facility-related issues, including equipment malfunctions and safety hazards.
- Executed facility upgrades to enhance operational efficiency.: Planning and executing facility upgrades and renovations.
- Cultivated relationships with service providers for cleaning, security, and technical services to ensure seamless operations.
- Reporting: Providing regular updates and reports on maintenance activities and facility conditions.
- Customer Service: Ensuring a high level of customer service to building occupants.
Senior Maintenance Technician
Radisson Red Hotel
05.2022 - 04.2025
- Responded to and resolved guest repair requests, ensuring guest satisfaction.
- Welcome and acknowledge all guests according to company standards, anticipate and address guest.
- Perform maintenance activities in the public area like plunging toilets, unclogging drains.
- Monitored PMS to identify and address new maintenance requests.
- Performed maintenance activities in guest rooms, including unclogging drains and repairing hardware and electrical equipment, to maintain high standards of facility functionality.
- Welcome and acknowledge all guests according to company standards, anticipate and address guest.
- Achieved team goals by completing assigned responsibilities. to enhance team efficiency.
- Trained and instructed staff members by sharing knowledge and skills, enhancing team capability.
- Participated in departmental meetings with the general manager to discuss hotel matters.
Reservations Agent
Radisson Red Hotel
09.2024 - 03.2025
- Processing bookings: Accurately entering guest information, room preferences, and payment details into the hotel's reservation system.
- Managing availability: Ensuring rooms are accurately represented across booking channels and optimizing occupancy.
- Handling changes and cancellations: Adjusting reservations as needed and ensuring accurate updates in the system.
- Resolving issues: Addressing any problems or concerns guests may have before, during, or after their stay.
- Upsold upgrades, packages, and services to enhance guest experience and increase revenue.
- Working with other departments: Coordinating with front desk, housekeeping, and other departments to ensure a smooth guest experience.
- Supported sales and marketing initiatives by promoting hotel offerings to potential guests.: Provided essential support for sales and marketing efforts to enhance hotel visibility and attract guests. Promoting the hotel and its offerings.
- Maintaining guest relations: Building relationships with regular guests to encourage repeat business.
Junior Maintenance Technician
Radisson Red Hotel
07.2021 - 05.2022
- Responded to and resolved guest repair requests promptly, ensuring guest satisfaction.
- Ensured all maintenance requests were promptly identified and addressed for guest satisfaction.
- Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, HVAC and AC ducts.
- Interpreted readings from various meters and gauges to ensure accurate maintenance assessments.
- Performed maintenance in guest rooms, including unclogging drains, plunging toilets, and repairing hardware and electrical equipment such as lamps and HVAC systems.
- Welcome and acknowledge all guests according to company standards, anticipate and address guest.
- Executed tasks assigned by the Chief Engineer to ensure smooth operations.
- Trained and instructed staff members, sharing knowledge and skills to enhance team capabilities.
- Engaged in meetings alongside other departments and the general manager to collaborate on hotel initiatives.
Intern Handyman, Maintenance Coordinator, Maintenance Assistant Manager
Hilton International Hotel
01.2019 - 01.2020
- Repaired hardware and electrical equipment in guest rooms, such as lamps and HVAC systems.
- Welcome and acknowledge all guests according to company standards, anticipate and address guest.
- Perform maintenance activities in the public area like plunging toilets, unclogging drains.
- Interpreted readings from meters and gauges to assess equipment performance.
- Monitored property management system for new maintenance requests.
- Welcome and acknowledge all guests according to company standards, anticipate and address guest.
- Performed tasks to assist management in daily operations.
- Trained and guided staff by sharing knowledge and skills to enhance team capabilities.
Intern Housekeeping Roles(Housekeeping Assistant, Housekeeping Supervisor, Housekeeping Manager)
Hilton International Hotel
01.2019 - 01.2020
- Led hiring, training, scheduling, and performance evaluation of housekeeping team to uphold high service and teamwork standards.
- Monitored cleanliness across guest and back-of-house areas to ensure quality.: Inspect rooms, guest areas, and back-of-house areas daily to ensure adherence to cleanliness standards.
- Oversaw inventory of cleaning materials and linens, ensuring fiscal responsibility.: Manage budgets for cleaning supplies, linen, uniforms, and laundry operations, ensuring cost-effectiveness.
- Developed comprehensive cleaning procedures to maintain operational standards.: Develop, implement, and enforce comprehensive cleaning procedures and safety protocols.
- Resolved guest complaints and requests promptly to sustain high satisfaction ratings.
- Coordinated with front office, maintenance, and food & beverage teams to ensure seamless service delivery.
Education
Accommodation Services - Hospitality Management
Summit International Hotel School
Sunninghill 01.2019 - 01.2020
Communication Healthcare - Community Health
Healthnicon
Vereeniging 08.2016 - 03.2017
Business Studies - Introductory N4 Business Studies
Sedibeng College
Sebokeng 01.2005 - 06.2005
High School - Grade 12
Mohaladitoe Secondary School
Vereeniging 01.1998 - 01.2003
Skills
- Facility Maintenance
- Air Conditioning Repairs
- Plumbing
- Basic Electrical
- Team Leadership
- Time Management
- Computer Skills
- Customer Service
- Telephone Etiquette
- Stress Management
- Communication Skills
- Facility management
Hobbies and Interests
- Cooking
- Reading
Languages
English
First Language
Afrikaans
Elementary
A2
Xhosa
Intermediate
B1
Sesotho
Proficient
C2
Setswana
Proficient
C2
Zulu
Advanced
C1
Sepedi
Upper Intermediate
B2
Languages
English
Timeline
Facility Maintenance Supervisor
The Max Hotel
05.2025 - Current
Reservations Agent
Radisson Red Hotel
09.2024 - 03.2025
Senior Maintenance Technician
Radisson Red Hotel
05.2022 - 04.2025
Junior Maintenance Technician
Radisson Red Hotel
07.2021 - 05.2022
Accommodation Services - Hospitality Management
Summit International Hotel School
01.2019 - 01.2020
Intern Handyman, Maintenance Coordinator, Maintenance Assistant Manager
Hilton International Hotel
01.2019 - 01.2020
Intern Housekeeping Roles(Housekeeping Assistant, Housekeeping Supervisor, Housekeeping Manager)
Hilton International Hotel
01.2019 - 01.2020
Communication Healthcare - Community Health
Healthnicon
08.2016 - 03.2017
Business Studies - Introductory N4 Business Studies
Sedibeng College
01.2005 - 06.2005
High School - Grade 12
Mohaladitoe Secondary School
01.1998 - 01.2003