TLALANE MANTYI
Nonzwakazi
Summary
Dedicated and customer-focused professional with 8+ years’ experience in retail and financial services. Strong background in client service, administration, cash handling, and compliance. Seeking Frontliner role at Sequeira Optometry to provide warm, efficient service to patients and support daily practice operations. Available for full retail hours including Saturdays.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Branch Manager
Supreme Finance
06.2023 - 01.2024
- Managed front-desk operations, welcomed walk-in clients, and scheduled appointments
- Handled cash, payments, and daily balancing with 100% accuracy
- Supervised staff and ensured all client documentation met compliance standards
Sales Consultant
Letsatsi Finance and Loans
08.2020 - 05.2023
- Assisted walk-in clients, captured data, verified documents, and did affordability checks
- Answered phones, booked consultations, and followed up with clients professionally
- Consistently met quality and service targets in a high-volume environment
Cashier
KFC De Aar
01.2016 - 01.2020
- Served customers at counter and drive-thru, handled cash and card payments
- Balanced till daily with 100% accuracy, assisted with admin and stock tasks
- Delivered fast, friendly service while managing queues under pressure
Financial Advisor
Metropolitan
02.2024 - 2025
- Consult with clients face-to-face, complete needs analysis and confidential FICA documents
- Capture client data accurately on system and maintain client relationships
- Explain policies and terms clearly, ensuring full client understanding and compliance
Education
Matric / Grade 12 - isiXhosa HL, English FAL, Life Orientation, Mathematics Literacy
Monwabisi High School
De Aar01-2012
Skills
Customer Service & Reception: 8 years welcoming clients, handling queries, building rapport
Administration: Appointment scheduling, client data capture, FICA documentation, filing
Cash Handling & Payments: 4 years at KFC, accurate balancing, card machines, medical aid claims
Compliance & Confidentiality: FICA, POPIA awareness, handling sensitive client/patient information
Systems: POS, MS Office, financial software, fast learner with new practice management systems
Communication: Professional phone manner, problem-solving, conflict resolution
Languages: Fluent isiXhosa, English, Afrikaans
References
- N, Vumazonke, Supervisor, +27 72 810 9301, KFC De Aar
- Therisia, Brays, Manager, +27 63 465 9660, Letsatsi Finance and Loans
- Share liqueur, Roelofse, Manager, +27 72 649 3714, Supreme Finance
Certification
COB CERTIFICATE
Timeline
Financial Advisor
Metropolitan
02.2024 - 2025
Branch Manager
Supreme Finance
06.2023 - 01.2024
Sales Consultant
Letsatsi Finance and Loans
08.2020 - 05.2023
Cashier
KFC De Aar
01.2016 - 01.2020
Matric / Grade 12 - isiXhosa HL, English FAL, Life Orientation, Mathematics Literacy
Monwabisi High School