TJIWANA TJINDU
WINDHOEK
Summary
Dedicated professional with strong interpersonal skills and a proactive approach to client relationship management. Drives results through effective time management and team leadership, fostering collaboration and improving service delivery. Adapts quickly to new challenges, leveraging creative problem-solving abilities to enhance operational effectiveness.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Client Service representative
First National Bank of Namibia
05.2017 - Current
- Managed client accounts, addressing inquiries and resolving issues to enhance customer satisfaction.
- Developed strong relationships with clients through regular communication, enhancing customer loyalty.
- Retained existing clients while opening consumer and business accounts.
- Maximised cross-selling opportunities to strengthen client relationships.
- Followed-up on customer interactions to provide further support.
- Monitored and analysed sales activities to identify areas for improvement.
- Achieve previously determined sales targets
- Offering credit facilities (Credit cards, overdrafts, personal loans)
- Migrating of accounts from transactional to Self Service
- Ensured compliance with legislative and audit requirements through regular reviews.
- Prepare business communication that is of a professional standard
ATM custodian/Electronic Transfer Funds clerk
First National Bank of Namibia (FNB)
05.2011 - 04.2017
- Balanced ATM cash levels regularly to ensure sufficient funds for transactions.
- Loaded ATMs with cash to facilitate uninterrupted customer access to funds.
- Resolve all customer queries efficiently, and within agreed timelines
- Delivered excellent customer service by addressing needs and ensuring timely processing of requests.
- Served customers promptly, identified needs, and processed requests accurately.
- Attended to all incoming salary payment requests according to bank policies.
- Balanced teller suspense office accounts accurately to ensure financial integrity.
- Responded promptly to cleaning emergencies, minimising disruption to facility operations and visitor experience.
- Reported breakages and damages for prompt item replacement.
Education
Certificate - accounting and finance
Namibia University of Science and Technology
Namibia04-2008
Grade 12.A. -
Shipena secondary school
WindhoekSkills
- Interpersonal skills
- Report on writing skills
- Client relationship management
- Cross selling strategies
- Account management
- Customer service
- Problem solving
- Time management
- Team Leadership
Languages
English
Afrikaans
Timeline
Client Service representative
First National Bank of Namibia
05.2017 - Current
ATM custodian/Electronic Transfer Funds clerk
First National Bank of Namibia (FNB)
05.2011 - 04.2017
Certificate - accounting and finance
Namibia University of Science and Technology
Grade 12.A. -
Shipena secondary school