TJ Benecke

• Traveled across South Africa and over the border to provide training to dealerships in the Motor industry, examples as follow: Ford,Mazda, JLR, Suzuki, Alfa etc.
• I provide training to the Dealership Principle, Service Manager, Warranty Clerk, Costing Clerk, Service Advisor, Technicians and apprentices on the implemented application that the dealerships use to be fully paperless.

My responsibilities are as follow:

• moved student performance by defining clear goals and communicating performance metrics.
• Implemented cross-training to improve depth of skill sets within team.
• Recorded videos and wrote instructions to facilitate online and remote training programs.
• Coordinated logistics of and delivering training to up to 50 personnel.
• Worked with central management to identify, plan, align, and address training needs.
• Produced training manuals, presentations and resources for enhanced learning.
• Created and maintained detailed training records and reports for management review.

• Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Worked with clients to support understanding of rationale and details of financial strategies.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
• Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Negotiated contracts with clients and developed relationships with key personnel.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.