Tiyani Obby Maluleke
Senior Account Manager
Midrand
Summary
Results-driven Senior Account Manager with over 15 years of experience in the Telecommunications industry, specializing in Wholesale, Enterprise, Government, and SMB sectors. Proven track record of delivering tailored solutions, driving revenue growth, and building long-term client relationships. Adept at consultative selling, strategic account management, and leading customer-centric initiatives. Passionate about leveraging industry expertise to help clients achieve their business goals.
Overview
20
20
years of professional experience
2028
2028
years of post-secondary education
6
6
Certifications
Work History
Senior Partner Account Manager - GP: Metros and Municipalities
Vodacom Business
10.2023 - Current
- Spearheaded account management for key metropolitan and municipal clients, delivering tailored telecommunications solutions.
- Drive revenue growth by identifying new business opportunities and expanding existing client relationships.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Develop and execute strategic sales plans to achieve and exceed sales targets.
- Conduct regular business reviews with clients to assess performance and identify areas for improvement.
- Monitor market trends and competitor activities to adjust sales strategies accordingly.
Key Account Manager
Africa Data Centres
04.2020 - 09.2023
- Maximized revenue opportunities by establishing and maintaining long-term relationships with key clients.
- Positioned Africa Data Centres as the preferred Data Centre partner through consultative selling and strategic positioning.
- Exceeded sales targets by developing and executing targeted sales strategies for assigned portfolios.
- Accountable for pipeline development, customer engagement, and tracking sales activities via SFDC.
- Conducted regular market analysis to identify new business opportunities and trends.
- Collaborated with internal teams to ensure the delivery of high-quality solutions that meet client needs.
Key Account Manager
Liquid Telecom South Africa
09.2015 - 04.2020
- Managed a diverse portfolio of enterprise clients, delivering customized telecommunications solutions.
- Conducted market and competitor analysis to identify trends and opportunities for business growth.
- Built strategic partnerships with key accounts, ensuring client loyalty and repeat business.
- Achieved consistent revenue growth by optimizing client profitability and implementing targeted sales actions.
- Developed and maintained a robust sales pipeline to ensure continuous revenue generation.
- Provided regular performance updates and quarterly business reviews to senior management.
Sales Specialist - Business Mobile
Telkom
03.2013 - 08.2015
- Increased mobile sales activity within the assigned accounts.
- Introduce Telkom Mobile to Telkom Business clients.
- Managed a portfolio of accounts, growing annual revenue.
- Delivered exceptional account service, strengthening customer loyalty and rapport.
- Conducted market analysis and adjusted sales strategies to address evolving market conditions.
- Collaborated with account managers to develop strategies for increasing pipeline and managing it effectively.
- Trained sales teams on educational products and market trends to enhance their performance.
Key Accounts Manager
Neotel
05.2010 - 03.2013
- Secured and developed relationships with key accounts, expanding market share and revenue.
- Achieved monthly order and billing quotas through aggressive business development and cold calling.
- Maintained customer relationships to grow service offerings and revenue base.
- Conducted regular client engagements to identify new business opportunities and address client concerns.
- Developed and executed sales strategies to achieve targeted revenue and profitability goals.
- Provided regular updates to senior management on account performance and market trends.
Upgrades Consultant
Nashua Mobile
05.2006 - 04.2010
- Renewed contracts for individual, corporate, and government clients, cross-selling and upselling value-added services.
- Reduced churn rates by addressing customer concerns and renegotiating contracts.
- Compiled profitable proposals and ensured timely delivery of customer solutions.
- Conducted regular follow-ups with clients to ensure satisfaction and address any issues.
- Managed client accounts to ensure optimal performance and profitability.
- Provided regular reports to management on account performance and market trends.
Sales Consultant
Virgin Mobile South Africa
05.2005 - 04.2006
- Managed new contracts, upgrades, and cash sales, achieving consistent sales targets.
- Built long-term relationships with customers and identified new business opportunities.
- Conducted competitor analysis to inform sales strategies and market positioning.
- Collaborated with other departments to identify cross-selling opportunities.
- Ensured all administrative tasks related to sales were completed accurately and on time.
- Provided regular updates to management on sales performance and market trends.
Education
Bachelor of Commerce - Business Management
University of South Africa
Higher Certificate - Economic and Management Sciences
University of South Africa
06.2021 - 06.2022
Business Development Management - undefined
University of Cape Town
10.2021 - 12.2021
Programme for Management Development - undefined
GIBS Business School
01.2020 - 12.2020
Certificate - Project Management (PMBOK7)
Charles Sturt University
02.2023 - 03.2023
Skills
- Strategic Account Management
- Revenue Growth & Sales Strategy
- Customer Relationship Development
- Telecommunications Complex Solutions Selling
- Salesforcecom & CRM Expertise
- Market Analysis & Competitor Insights
- Cross-functional Collaboration
- Business Development & Pipeline Management
Sales presentations
Relationship management
CRM software
Account management
Certification
Artificial Intelligence Business Productivity Master Class
References
Hlumelo Fungile
Group Head of Sales
PAIX Data Centres
Tel : 083 295 0501
Shandu Davhana
Senior Sales Manager
Liquid Intellligent TEchnologies
082 776 4454
Pandelani Munyai
Group CIO
Transnet SOC Ltd
082 8766475
Timeline
Senior Partner Account Manager - GP: Metros and Municipalities
Vodacom Business
10.2023 - Current
Certificate - Project Management (PMBOK7)
Charles Sturt University
02.2023 - 03.2023
Business Development Management - undefined
University of Cape Town
10.2021 - 12.2021
Higher Certificate - Economic and Management Sciences
University of South Africa
06.2021 - 06.2022
Key Account Manager
Africa Data Centres
04.2020 - 09.2023
Programme for Management Development - undefined
GIBS Business School
01.2020 - 12.2020
Key Account Manager
Liquid Telecom South Africa
09.2015 - 04.2020
Sales Specialist - Business Mobile
Telkom
03.2013 - 08.2015
Key Accounts Manager
Neotel
05.2010 - 03.2013
Upgrades Consultant
Nashua Mobile
05.2006 - 04.2010
Sales Consultant
Virgin Mobile South Africa
05.2005 - 04.2006
Bachelor of Commerce - Business Management
University of South Africa
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