Tiyani Baloi
IT Support Engineer
173 Rand Dail Mail,Marshaltown, Johannesburg
Summary
I am a dedicated ambitious person who is passionate about work ethics, a good communicator verbally and in writing, Enthusiastic team player ready to contribute to company success, a good decision maker,Excellent troubleshooting skill, good attitude and I can manage time consistently and I can able to work under pressure with no supervision and harder even in unconditional circumstances with the ability to identify improvement areas and understand how this function interacts with various part of the business .
Overview
13
13
years of professional experience
5
5
year of post-secondary education
Work History
IT Support Engineer
Zimco Group
07.2022 - 12.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Asset Management, Auditing and Purchasing
- CCTV Configuration and monitoring using IVMS
- MFP installation and configuration
- Active Directory & Exchange administration
- Creating and mapping of network drives
- Setting up and configuring WAN/LAN Connectivity, TCP/IP, DHCP, DNS
- Creating, updating, and deleting user domain accounts
- Working on Generic mailboxes and Distribution Lists
- Working on windows XP, 7, 8,10,11 on client Machines that includes installing and upgrading
- Configuring and Troubleshooting MS Office 2010,2013/2016 (Office 365)
- Unlocking user accounts and resetting passwords in Active Directory
- Creating user E-mail accounts on Exchange 2007/10 and setting up user account on workstation
- Server Installation, Maintenance, Backup and restore.
- Network configuration, Troubleshooting and maintance
- Installation, Support and maintenance of Application and Software like Syspro, QDocs, ODBC, SAM3
- Remote connection using Team viewer and Any Desk
- Removed malware, ransomware, and other threats from laptops and desktop systems Using SEP and Crowdstrike
- Fortinet VPN installation and maintenance
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming incidents and requests for technical support.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed, configured, tested and maintained operating systems, application software, and system management tools
IT Consultant Engineer
Altron Bytes Solutions (Client site - Standard Bank)
12.2015 - 08.2021
- Active Directory & Exchange administration
- Creating and mapping of network drives
- Setting up and configuring WAN/LAN Connectivity, TCP/IP, DHCP, DNS
- Creating, updating, and deleting user domain accounts
- Working on Generic mailboxes and Distribution Lists
- Working on windows XP, 7, 8,10 on client Machines that includes installing and upgrading
- Configuring and Troubleshooting MS Office 2010,2013/2016 (Office 365)
- Unlocking user accounts and resetting passwords in Active Directory
- Creating user E-mail accounts on Exchange 2007/10 and setting up user account on workstation
- Lotus Notes, BDS, SAP ESS, SAP GUI, OS2 Home loans, E3, VAF Workflow, CDDS, Ciboodle, NT2000, CMS, Maven, administration, configuration and troubleshooting
- Printer Troubleshooting and Configuration
- Complying with SLA, OLA, MTTR and MTFR according to client agreements
- Setting up WAN/LAN Connectivity and Proxy settings
- Setting up 3G for users
- Experience in troubleshooting device and VPN connectivity in a wired/wireless IP based network
- Follow up and monitor incidents and requests to resolution in Call Logging System
- 3G configuration and reconfiguration
- Ability to work without supervision in a high-pressure, fast paced corporate environment successfully
- Logging all Incidents in the Service Desk using Call Logging system (SCCM) (ITSM)
- Deploying Software and Applications on SCCM and Software Centre
- Citrix configurations and pin reset
- Team Player in managing Incidents before SLA, OLA is due to breach
- Evaluating and educating Users on new Technology and applications introduced to the market world by sharing ideas and knowledge
- Supporting and participating in IT Projects (MS Office 365 deployment and configuration)
- Audio and Video conference troubleshooting and configuration
- Audio & Video conferencing Support: Boardroom AV Maintenance, VC (Polycom, MS Teams and Blue Jeans), Shure Wireless Systems, Sound web London BSS Networked Audio Systems, Logitech Support, AMX systems and Extron (troubleshooting, repairs), NEC, Executive Support.
Desktop Support & Network connectivity Technician
Gijima (Client site Department of Education)
04.2014 - 06.2015
- Installing and upgrading windows XP, 7, 8 on client Machines
- Maintaining software updates on windows operating System
- Maintaining, Troubleshooting and Configuring Desktops, Laptops, Tablets, fax, scan, local and network printers
- Joining clients to the work group and domain
- Hardware and software support for clients
- Setting up WAN/LAN Connectivity
- Setting up 3G for users
- Installing and configuring Citrix (BAS, SAP, PERSAL)
- Ensuring service delivery to clients as prescribed SLA’S
- Troubleshooting network connectivity and setting up Proxy for network connectivity
- Remote Desktop assistance
- Symantec administration
- Ensure anti-virus is deployed and updated across network
- MS Exchange server administrator
- Active Directory Server Administrator
- Creating and mapping of network drives
- Maintaining and Configuring Switches
- Replacing and installing RJ-45 jacks
- Backup and restore on clients machines
- Setting up users on Network and ensuring all specifications
- Providing training to clients in the use of systems and Applications
- Complying with SLA, MTTR and MTFR
- Management of IT Assets
- Logging and attending calls
- Writing Technical Reports.
Junior IT Technician
Nerd lab Technology Solution
06.2013 - 09.2013
- Maintaining, Troubleshooting and configuring WAP Routers
- Setting up WAN/LAN Connectivity
- Installing and upgrading windows XP, 7, on client Machines
- Maintaining software updates on windows operating System
- Hardware and software support for clients
- Ensure anti-virus is deployed and updated across network
- Remote Desktop assistance (using Remote Desktop Connection).
Junior IT Technician
Gauteng Department of Health and Social Development
06.2011 - 06.2012
- Installing and upgrading windows XP, 7, on client Machines
- Maintaining software updates on windows operating System
- Hardware and software support for clients
- Maintaining, Troubleshooting and Configuring Desktops, Laptops, fax, scan, local and network printers
- Joining clients to the work group and domain
- Creating and mapping of network drives
- Setting up WAN/LAN Connectivity
- Troubleshooting network connectivity and setting up Proxy for network connectivity
- Replacing and installing RJ-45 jacks
- Setting up users on Network and ensuring all specifications
- Ensure anti-virus is deployed and updated across network.
Education
Malamulele Secondary School
01.2004 - 12.2004
Skills
SoftwareMs Office
Software Installation
Help Desk Support
Mobile Device Management
Hardware Diagnostics
Information Security
Service Level Agreements
System Administration
Network Troubleshooting
Wireless Networking
Incident Management
Configuration Management
Application Support
Personal Information
- ID Number: 8609065734089
- Ethnicity: Black
- Health Status: Good
- Criminal Record: None
- Date of Birth: 09/06/86
- Gender: Male
- Nationality: South African
- Marital Status: Single
Other Languages
Language: Speak, Read, Write
- English: Good, Good, Good
- Tsonga: Excellent, Excellent, Excellent
- Zulu: Good, Fair, Fair
- Sesotho: Good, Fair, Fair
- Venda: Good, Fair, Fair
Tertiary Qualification
- Tshwane University of Technology, 2017, National Diploma in ICT (Communication Networks)
- CompTIA A+ and CompTIA N+ Certified
- Certified HP Support :( Servicing HP Commercial Desktops, Workstations and Notebooks)
- Certified Server Support: (HP Industry Standard Server), HP Flex Network Fundamentals Training,
- AWS Cloud Practitioner Essentials(Second Edition) Training
- MS AZURE Fundamentals in progress
References
- Edwin Sambo, IT Manager @Zimco Group
Contact: 082 339 0493
- Phuti Langa, Operations Manager IT @Altron – (Client site: Standard Bank)
Contact: 0663063111
- Truddy Mtsweni, Operations Manager IT @Altron – (Client site: Standard Bank)
Contact: (010) 249 4232, (079) 494 0420
- Mr Ezra Keppler, Assistant Director: IT Support Services @Gauteng Department of Education (IT Department)
Contact: (011) 843 6633, (071) 474 7108
- Kerry Brooke, Project Administrator @Gijima (IT Department)
Contact: (012) 675 5491, (078) 678 8095
- Mr ST Khuzwayo, Director: ICT @Gauteng Department of Health and Social Development
Contact: (012) 451 9085, (082) 334 5932
Timeline
IT Support Engineer
Zimco Group
07.2022 - 12.2023
IT Consultant Engineer
Altron Bytes Solutions (Client site - Standard Bank)
12.2015 - 08.2021
Desktop Support & Network connectivity Technician
Gijima (Client site Department of Education)
04.2014 - 06.2015
Junior IT Technician
Nerd lab Technology Solution
06.2013 - 09.2013
Junior IT Technician
Gauteng Department of Health and Social Development
06.2011 - 06.2012
Malamulele Secondary School
01.2004 - 12.2004