Tiyah Goba
Country Specialist
Durban
Summary
Adaptable and detail-oriented People & Operations professional with 3+ years’ experience in HR support, payroll compliance, and client success across financial services and insurance. Skilled in employee lifecycle support, onboarding, training, client query resolution, and compliance with South African labour laws. Strong background in stakeholder communication, dispute resolution, and data management. Passionate about building equitable work environments, employee wellbeing, and process optimisation. Seeking to contribute my expertise to Teamed’s mission of equalising global career opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Success Specialist
Naked Financial Technologies
09.2022 - Current
- Managed insurance claims, finance queries, and compliance checks, ensuring accurate and timely resolutions.
- Supported onboarding and training of new employees, including revising property training scopes and maintaining internal knowledge bases.
- Conducted basic validation of claims and assessed risk in line with policy requirements.
- Built and maintained relationships with service providers, ensuring smooth collaboration.
- Handled confidential information with discretion while aligning processes with compliance and policy requirements.
HR Intern-Recruitment Admin
OUTsurance
11.2021 - 06.2022
- Coordinated recruitment processes for Eastern Cape & KwaZulu-Natal regions.
- Conducted CV screening, telephonic interviews, and candidate shortlisting to align with role requirements.
- Assisted with background checks, FSP compliance verification, and contract handling.
- Partnered with regional managers to streamline HR operations and improve candidate experience.
Professional Development Director
Golden Key UKZN Chapter
01.2020 - 11.2020
- Designed and facilitated career development workshops and study skills training for students.
- Collaborated with campus partners and industry professionals to deliver impactful professional events.
Education
B.Soc.Sc. (Hons) - Industrial Psychology
UKZN
04.2001 -
B.Soc.Sc - Psychology
UKZN
04.2001 -
Skills
- HR & Employee Lifecycle Support: Onboarding, offboarding, CV screening, interview scheduling, contract handling, compliance checks
- Payroll & Compliance: Knowledge of SA labour law, dispute resolution support, FSP compliance checks, background screening
- Client & Stakeholder Support: Complaint resolution, query management (HR, finance, payroll-related), relationship building with service providers
- Administration & Operations: Policy and training documentation, record maintenance, data entry, reporting, CRM tools (Hubspot, MS Teams, Slack, Excel)
- Interpersonal & Communication: Empathetic problem-solving, cross-team collaboration, clear communicator in fast-paced environments
Additional Information
- Cultural Exchange Participant: Represented South Africa in Germany (2020).
- Proficient in Hubspot, MS Office, Slack, MS Teams, Outlook, GraphQL (basic queries).
- Strong commitment to employee wellbeing, organisational development, and inclusive workplace practices.
Certification
Class of Business
Timeline
Class of Business
11-2022
Senior Customer Success Specialist
Naked Financial Technologies
09.2022 - Current
HR Intern-Recruitment Admin
OUTsurance
11.2021 - 06.2022
Professional Development Director
Golden Key UKZN Chapter
01.2020 - 11.2020
B.Soc.Sc. (Hons) - Industrial Psychology
UKZN
04.2001 -
B.Soc.Sc - Psychology
UKZN
04.2001 -
Similar Profiles
Tshiamo MotsepeTshiamo Motsepe
Marketing Coordinator at Naked Financial TechnologyMarketing Coordinator at Naked Financial Technology
Ryan D'CunhaRyan D'Cunha
General Manager at 63 moons technologies ltd. (formerly known as Financial Technologies (India) Ltd.)General Manager at 63 moons technologies ltd. (formerly known as Financial Technologies (India) Ltd.)
Jess Maxwell-GangeJess Maxwell-Gange
Graphic Designer at Naked NutritionGraphic Designer at Naked Nutrition
Lungile Thobekile MaphelaneLungile Thobekile Maphelane
Cashier at Roots ButcheryCashier at Roots Butchery
Nonkanyiso ChiliNonkanyiso Chili
Electronic Technician at Lechitech (Pty) LtdElectronic Technician at Lechitech (Pty) Ltd