Titilayo Oyebolu

• New position effective from January 1st, 2024. Will have continued accountability for core technology infrastructure, operations, digital tools and workplace technology as part of EMEA Technology Services Leadership team.

Project/Program Manager for EMEA IT Technology team with responsibility for ensuring successful delivery of all Technology Projects and Simplification efforts in Technology landscape in EMEA. Continued to have responsibility for delivering stable, available IT Infrastructure in region managed. Successfully led digital transformation initiatives in global enterprise, delivering employee-centric digital solutions that boost efficiency and satisfaction across the enterprise.

• Successfully delivered Tech Services in region with a top quartile Net Promoter Score (NPS).
• Managed EMEA Technology Service Budget from 2019 till date. Despite budget being flat for several years, identified savings opportunity that made it possible to do more with limited budget.
• Network-as-a-Service: EMEA lead in Global WAN Transformation using SD-WAN technology. Ensured right sizing for bandwidths, resource planning, coordination of all transformation activities in all 54 EMEA locations.
• EMEA Simplification Program: Lead for EMEA Simplification efforts that covered applications, print, voice infrastructure. About 70 legacy applications were sunset. Migrated 15 applications to AWS/Azure cloud. Moved print services to the cloud. Eliminated local PABX by moving locations to either Mobile Only or Cloud Voice depending on needs for each location. Decommissioning of all infrastructure in all data centers within the region.

Combined role of Technology Services Management of all IT Services in Business Units under my purview as well as Program/Project Manager for Corporate/Group led IT Infrastructure Projects. Strong member of EAG Technology Leads team that defines and agree with business, IT Strategic plans based on agreed global initiatives & directives.

• Member of Coca-Cola IT Project Management Community of Practice with responsibilities to facilitate Project/Program Management capabilities in Global IT.
• As PMO for EAG, participated fully as a member of Global IT Service Management Organization & delivered on several key initiatives e.g., EAG Reporting & Dashboard, Continuous OE Improvements, Development of User Knowledge Articles in KM, CCSN Upgrade releases, etc.
• Managed Global Service Desk transition to outsourced vendor -Genpact.
• Worked with EAG IT Finance Manager to develop Purchasing Process in EAG that leveraged agreed global service contracts.

Oversee all aspects of IT for Nigeria and Equatorial Africa countries and ensure continuous availability of all systems and infrastructure. Collaborate effectively with business to ensure alignment between IT Plans and Business Strategic plans.

• Directly supervised 4 people (1 IT Specialist, 2 Desk-side Support technicians and 1 Administrative Assistant) and indirectly about 13 Group IT Technology associates as PMO for Eurasia Africa Group (EAG) Technology projects.
• Managed budget of about $1.3m covering both CAPEX and OPEX
• Managed relationships and contracts with all IT Service Providers
• Full responsibility for identifying End-User IT Training on all new client technologies introduced into Coca-Cola environment for Eurasia & Africa group.
• Achieved 100% successful Internal Audit and IPP Assessment for all my locations over the years with no high risks and zero (0) regulatory compliance issues.
• Implemented a completely outsourced secured printing solution for locations in region I manage which was replicated in other Coca-Cola locations within my group. This was necessary to ensure that the company’s Information Protection Policy was not at risk.

Head-hunted by former Manager I worked with to work on deployment of ERP Project for Promasidor. Had responsibility for both functional and technical aspects of the project. Responsible for reviewing & updating project plan, project staffing.

• Conducted several interviews with all departments in the organization to understand current business processes and challenges faced in execution of their functions. Identified areas of improvement and defined new business processes that increased efficiencies by removing areas of wastages/theft and increased profitability for organization.
• Coordinated documentation of all agreed processes with KPMG consultants and signed these off with top management.
• Successfully implemented HANSA ERP solution. Worked closely with KPMG and Hansa consultants to deliver project on time.

Recruited as the Country Head for Technology Services Support with responsibility for managing local IT Infrastructure. Implemented all global initiatives locally and ensured adherence to all Global IT Policies and Procedures by applying them to the local environment.

• Developed and managed various service level agreements with vendors
• Handled all IT Assets procurement, managed all IT Infrastructure and supervised all hardware maintenance and services follow-up
• Prepared and managed local IT budget and ensured adherence to budget
• Provided high level support to consulting team.
• Handled setup of IT Infrastructure in new Accenture office - Local Area Network, Server installation and configuration.
• Set up Global telecommunication link to replace dial up connection that was in place. Carried out study of local providers with international partners and worked with global team on selecting right vendor. Supervised project to completion.
• Deployed Windows 2000 across organization.

• An Assistant Management position, responsible for the day-to-day management of all IT infrastructure - hardware, software, helpdesk services to all users, safety of company data.

• Employed as IT Analyst with main responsibility of moving company from single user to multiuser environment. Setup LAN and deployed multi-user Accounting System.

• Worked on development of various applications. Part of a team that converted a banking package from a Mini-computer environment to run o Windows server using Oracle.

• Deployment of Banking Application System - BANKOS and training off all staff on their day-to-day operations on the system for different banks.