Tish Paterson - Customer Success Rep
Prince Albert
Summary
Experienced professional with a 6-year background in client engagement, administration, and negotiation seeking a full-time role as a Customer Success Representative at a growth-oriented company. Recognized for fostering positive collaboration and well-versed in B2C sales strategies, CRM systems, and digital marketing. Eager to leverage skills to contribute to the success of a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Mirtehof Guest Farm Estate
10.2024 - 03.2025
- Boosted guest satisfaction and repeat bookings by 35% in 6 months through personalized customer service initiatives
- Managed financial planning and budgeting, lowering operational costs by 15% without compromising service quality
- Enhanced service offerings and guest experiences by fortifying relationships with local vendors and tourism stakeholders
- Developed marketing strategies to increase occupancy rates and maximize revenue generation.
- Assisted with development and distribution of marketing materials for facility.
Personal Assistant
Francis Rousseau
04.2018 - 07.2024
- Managed executive calendars and travel logistics, enhancing time management efficiency by 15% annually
- Improved executive communication, enabling faster decisions and reducing response times by 20% for all stakeholders
- Implemented a digital filing system, improving document retrieval speed by 30% and securing sensitive information access
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Lead Conversion Associate
IPS Health & Wellness
02.2017 - 03.2018
- Developed strategies using CRM tools and analytics, boosting lead conversion rates by 25% in three months
- Boosted qualified leads by 30% through advanced customer segmentation and lead-nurturing optimization in collaboration with the sales team
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handled up to 120 calls to qualified leads per day, engaging with customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Skills
- Objection handling & negotiation
- Lead qualification & conversion
- Zendesk, Hubspot, Asana, Google Suite
- Operations management
- Office administration
- Customer and client relations
- Professional communication
- Records management
- Workflow optimization
Certification
- Coursera Certificate Google Digital Marketing & e-Commerce Feb 2025
- Udemy Certificate Customer Relationship Management Dec 2023
- Udemy Certificate Zendesk for Customer Service Agents - Complete Course Dec 2023
- Udemy Certificate Sales and Selling with Emotional Intelligence Aug 2023
- Udemy Certificate Business-to-Consumer (B2C) Sales Strategies and Techniques Aug 2023
Timeline
General Manager
Mirtehof Guest Farm Estate
10.2024 - 03.2025
Personal Assistant
Francis Rousseau
04.2018 - 07.2024
Lead Conversion Associate
IPS Health & Wellness
02.2017 - 03.2018
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