Open To Work
Tish Paterson
Sales Professional
Prince Albert
Work Preference
Summary
Experienced professional in client engagement administration and sales support with 1,5 years of hands-on work. Strengths include positive cross-team collaboration, CRM-based sales workflows, and B2C sales strategy execution. Focus on improving lead pipeline quality and sales team performance through measurable customer outcomes.
Overview
10
10
years of professional experience
Work History
Client Success Manager - Part Time
Five Star Bath Solutions Southern Pennsylvania
09.2026 - Current
- Oversee end-to-end client communication from consultation through project completion, ensuring clear expectations and seamless handoffs.
- Coordinate scheduling, installation timelines, and follow-up tasks to maintain consistent customer experience.
- Resolve client concerns promptly, preserving satisfaction and supporting project continuity
- Track customer details, project notes, and status updates in CRM systems for accurate account management.
- Streamline communication between clients and internal teams for smoother project execution.
- Tailor customer relationships by determining expected needs and finding correct solutions.
Client Sales Representative
Dentology Digital Marketing
04.2025 - 10.2026
- Qualify and convert 120 inbound dental leads per day for cosmetic and general dental treatments, by identifying patient needs, treatment goals and suitability before matching them with the appropriate dental practice and consultation.
- Manage the full sales process from initial lead contact through discovery, follow-up and booking, conducting consultative sales calls, handling objections around price, treatment suitability and commitment, and converting qualified prospects into paid dental consultations.
- Maintain and manage an accurate sales pipeline across GoHighLevel and Dentology CRM, ensuring lead information, call outcomes, follow-up actions, appointment status and conversion data are consistently recorded and up to date.
- Work closely with dental practices, product and support teams to ensure a smooth transition from lead qualification and consultation booking through to the patient’s next stage, helping maintain a high-quality patient experience and strong client relationships.
- Lead individual and group coaching sessions for sales team members, using call reviews, role-play, objection-handling exercises and performance feedback to improve discovery calls, qualification, sales confidence and conversion performance.
Personal Assistant
Francis Rousseau
04.2018 - 07.2024
- Managed executive calendars and travel logistics, enhancing time management efficiency by 15% annually.
- Improved executive communication, enabling faster decisions and reducing response times by 20% for all stakeholders.
- Implemented a digital filing system, improving document retrieval speed by 30% and securing sensitive information access.
Lead Conversion Associate
IPS Health & Wellness
02.2017 - 03.2018
- Developed strategies using CRM tools and analytics, boosting lead conversion rates by 25% in three months.
- Boosted qualified leads by 30% through advanced customer segmentation and lead-nurturing optimization in collaboration with the sales team.
- Boosted customer retention by 20% in six months through personalized engagement plans derived from data analysis, utilizing CRM software for contact management and follow-up scheduling.
Education
Certificate - Google Digital Marketing & e-Commerce
Coursera
01-2025
Virtual Assistant - Virtual Assistant
ALX Africa
Remote08-2024
Certificate - Zendesk for Customer Service Agents - Complete Course
Udemy
01-2023
Certificate - Business-to-Consumer (B2C) Sales Strategies and Techniques
Udemy
01-2023
Skills
Objection Handling & Negotiation
Lead Qualification & Conversion
Sales pipeline management
Account management
Revenue forecasting
Client relationship management
Customer success management
GoHighLevel
Dentology CRM
Telephone etiquette
Timeline
Client Success Manager - Part Time
Five Star Bath Solutions Southern Pennsylvania
09.2026 - Current
Client Sales Representative
Dentology Digital Marketing
04.2025 - 10.2026
Personal Assistant
Francis Rousseau
04.2018 - 07.2024
Lead Conversion Associate
IPS Health & Wellness
02.2017 - 03.2018
Certificate - Business-to-Consumer (B2C) Sales Strategies and Techniques
Udemy
Certificate - Zendesk for Customer Service Agents - Complete Course
Udemy
Virtual Assistant - Virtual Assistant
ALX Africa
Certificate - Google Digital Marketing & e-Commerce
Coursera