Tiphan Clayford
Customer Services
Cape Town
Summary
Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.
Technical support professional with track record of resolving complex internet connectivity issues. Known for reliability in team settings and delivering consistent results, adaptable to changing environments. Expertise in troubleshooting, network diagnostics, and customer service, with focus on collaborative problem-solving and achieving goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Collections Supervisor
Sigma
01.2025 - 07.2025
- Accessed credit records to evaluate customer credit histories.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion.
- Identified needs and provided training to clarify expectations of collections agents.
Customer Service Representative
Webhelp South Africa
06.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Techical Support
Merchant Data Systems
05.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sale Agent
Merchant Data Systems
05.2023 - 03.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
Sales Associate
Matrix
04.2023 - 04.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Barista
Vida Cafe
11.2022 - 02.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
Waitress
RocoMamas
10.2021 - 01.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Teaching English As A Second Language
TEFL Universal
10-2022
High School Diploma -
Focus College
Cape Town 11-2021
Skills
Collections procedures
Credit reporting
Debt recovery expertise
Team supervision
Staff coaching
Payment negotiation
Employee retention
Process improvements
Financial services
Staff training
Credit management
Client resolution
Collection law compliance
Timeline
Collections Supervisor
Sigma
01.2025 - 07.2025
Customer Service Representative
Webhelp South Africa
06.2024 - 12.2024
Techical Support
Merchant Data Systems
05.2023 - 03.2024
Sale Agent
Merchant Data Systems
05.2023 - 03.2024
Sales Associate
Matrix
04.2023 - 04.2023
Barista
Vida Cafe
11.2022 - 02.2023
Waitress
RocoMamas
10.2021 - 01.2022
Teaching English As A Second Language
TEFL Universal
High School Diploma -
Focus College
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