Tinyiko Precious Ndlovu
Johannesburg
Summary
Detail-oriented Human Resource Management student seeking Human Resource Assistant role. Experience in administration, customer service, and team support through academic projects and family business. Strong skills in MS Office, recruitment, onboarding, employee relations, and payroll support. Customer Service Assistant focused on resolving inquiries and enhancing satisfaction while fostering positive relationships within team environments.
Overview
4
4
years of professional experience
Work History
Operations and Customer Service Assisstant
Ntwanano Beverage Establishment
Johannesburg, South Africa
09.2022 - Current
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Applied conflict resolution skills to de-escalate tense situations, turning potential negative experiences into positive outcomes.
- Organised and replenished inventory on shelves to ensure product availability for customers.
- Maintained working knowledge of available products and services for enhanced customer service.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
- Analysed customer feedback and suggested improvements to products and services, contributing to continuous improvement efforts.
Working in a family business taught me responsibility, teamwork, and people management
Education
Diploma of Commerce: Human Resource Management - Labour Law, Managing Training and development, Payroll, Employee Relations, Business Management
IIE Rosebank International University
Johnnesburg, South Africa 2024 - Current
Skills
- Customer service
- Cash handling
- Inventory management
- Health and safety compliance
- Conflict resolution
- People Management
- Team building
- Time-management
Timeline
Operations and Customer Service Assisstant
Ntwanano Beverage Establishment
09.2022 - Current
Diploma of Commerce: Human Resource Management - Labour Law, Managing Training and development, Payroll, Employee Relations, Business Management
IIE Rosebank International University
2024 - Current