Tinyiko Vimba

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

• Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
• Developed a reputation for swift response times to urgent issues, contributing to positive client relationships.
• Used ticketing systems to manage and process support actions and requests.
• Monitored system performance to identify potential issues.

Telephonic Support(Logging Incidents, Updating Tickets and Resolving) and escalating complex and unresolved tickets.