TINYIKO SHIBAMBO
Data Analyst
UMhlanga, Durban
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst or Business Analyst position.
Talented professional considered knowledgeable leader and dedicated problem solver and analytical thinker. Brings 18 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Always eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
16
16
years of professional experience
8
8
Certifications
Work History
Project Manager
Consultant
UMhlanga, Durban
03.2022 - Current
- Responsible for design and documentation of business development related proposals and Tender responses and submissions.
- 65% conversion rate from business development activities
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
Technical Operations Manager
OLIX (Pty) Ltd
Ballito, Durban
04.2020 - 08.2021
- Manage and run all operational aspects of the IT Audit & Technical Teams within the IT Department
- Develop and maintain processes and systems within department to create and maintain high efficiency environment
- Design and implement monitoring, configuration management and reporting functions for controlled environment
- Assure physical and logical security of all application servers comply with all regulations and policies
- Responsible for operational budget
- Create, implement and manage/monitor staff performance by setting KPA & KPIs and providing the necessary support, including training and development where required
- Perform routine and or scheduled audits of systems including Backups, DRP and Business Continuity
- Developed suggestions for technical process improvements to optimize resources
- Assessed expected technical challenges and developed proactive solutions
- Analyzed project-related information and made recommendations based on discoveries
- Collaborated with leadership staff to determine appropriate budgets
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users
Assistant IT Manager
Ngubane & Company Inc
Durban
04.2018 - 04.2020
- Manage and run entire IT portfolio
- Business Development (responding to Tenders, RFQ and writing proposals)
- Manage IT Auditing projects
- IT Department and Project Budgets
- IT Audit Training and Development
- Performed Internal and external IT support
- Established 3rd party maintenance contracts and client care processes and procedures
- Oversaw development and implementation of improvements to support and network operations
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Developed and maintained courteous and effective working relationships
- Maintained energy and enthusiasm in fast-paced environment
- Delivered services to customer locations within specific timeframes
- Participated in team-building activities to enhance working relationships
IT Systems Auditor
Rhodium Business Solutions (PTY) Ltd
Durban
05.2016 - 03.2018
- Performed IT Audits and reported on the findings in accordance with the Audit plan, scope of work and direction of the organization
- Established a program to mentor, guide and supervise junior staff
- As part of the reporting process, provide advice on the implementation of best practice procedures, risk mitigation and controls to ensure compliance in IT
- Constantly upgrade and keep knowledge up to date, especially with legislation as it pertains to IT Internal Audit policies and processes.
- Carried out day-to-day duties accurately and efficiently
- Collaborated with team members to achieve target results
- Identified issues, analyzed information and provided solutions to problems
- Exceeded goals through effective task prioritization and great work ethic
IS Security & Compliance Manager
Ogilvy & Mather South Africa (PTY) Ltd
Johannesburg
03.2015 - 04.2016
- To ensure the delivery of an effective information security program that meets the needs of the business, its clients, and WPP’s policies and governance model, as guided by best practice standards (ISO 27000, Cobit)
- Policy, Compliance and Audit Ensuring the development and implementation of effective and reasonable policies and practices aligned with WPP’s GCC (General Computing Controls) program to secure protected and sensitive data and ensure information security and compliance with relevant legislation, client contracts and legal interpretation
- Efforts to internally assess, evaluate and make recommendations to management regarding the adequacy of the security controls for Ogilvy's information and technology systems
- Oversee and monitor the implementation of the Corporate IT General Computing Controls Compliance Program on a global basis
- Coordinate and track all information technology and security related audits including scope of audits, units involved, timelines, auditing agencies and outcomes
- Work with auditors as appropriate to keep audit focus in scope
- Provide guidance, evaluation, and advocacy on audit responses
- Outreach, Education and Training Work closely with IT leaders, technical experts, and senior management on a wide variety of security issues that require an in-depth understanding of the IT environment in their units
- Create education and awareness programs and advise operating units at all levels on security issues, best practices, and vulnerabilities
- Work with both technology and business groups to build awareness and a sense of common purpose around security
- Pursue security awareness initiatives to address unique needs in protecting identity theft, mobile social media security and online reputation program
- Risk Management and Incident Response to keep abreast of security incidents and act as primary control point during significant information security incidents.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used Microsoft Word and other software tools to create documents and other communications
- Proved successful working within tight deadlines and fast-paced atmosphere
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Developed team communications and information for meetings
IT Manager
Ogilvy & Mather South Africa (PTY) Ltd
Johannesburg
08.2012 - 03.2015
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Wrote policy, procedure and manuals governing internal IT use.
- Created and terminated user's accounts from start to finish in business applications.
Operations Manager
Athena IT Consulting
Johannesburg
12.2011 - 09.2012
- Planning, monitoring, initiating, coordinating, and enforcing systems, policies, and procedures
- Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
- Responsible for overall IT Service delivery and Helpdesk management
- Maintain quality service by establishing and enforcing organization standards
- Complete projects by coordinating resources and timetables with user departments and relevant Heads of Department
- Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures
- Recommend information technology strategies, policies, and procedures by evaluating organization outcomes
- Form, handle and maintain vendor relations to ensure company wide procurement needs are met
- Record and keep computer asset registers for the Johannesburg branch in close relations to a set mandate by the Finance Team
- Oversee and participate in General Computing Control Monthly Tasks which ultimately form the basis of annual audits, both internal and external, to ensure compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Formulated processes to reduce downtime and financial loss
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Developed systems to track and log work issues
- Directed initiatives to improve work environment, company culture or overall business strategy
Technical Manager
Xuma Infrastructure Group
Johannesburg
06.2011 - 12.2011
- Set, monitor and report on overall goals for the Technical Department
- Develop, communicate, and implement technical processes, procedures, and policies for both the Technical and IT departments
- Manage the established KPAs and KPIs through continuous performance management, coaching and support
- Developed suggestions for technical process improvements to optimize resources
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders
- Managed deliverable estimates, negotiated resource conflicts and allocated resources
- Communicated project status, delivering audience messages and change management with clients
Network/System Administrator
Xuma Infrastructure Group
Johannesburg
02.2011 - 05.2011
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Drove continuous improvement of IT governance processes
- Completed reports detailing network and systems performance and downtime issues
Snr. Customer Support Engineer
Dimension Data (Pty) Ltd
Johannesburg
04.2007 - 02.2011
- Windows Platform Support, Desktop Applications Support
- Server Support - AD, Exchange 03 & 07, FTP, Backup Exec, Cisco Call Manager Print Server Administration Hardware/Software Installations & Troubleshooting Remote & Wireless Access Support (VPN, VRAS) Mobile/Hand-held Device Support (Blackberry, iPhone/iPad, Nokia E-series) Processes & Procedures Documentation
- Marvel Call Management Service-Now Call Management
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service
Desktop Support Technician
Electronic Data Systems, EDS
Johannesburg
06.2006 - 03.2007
- New and Reload System Configurations (User profiles/Data backup) Support (through the helpdesk call system) Win
- XP, Vista & Windows7 Desktop
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions
- Deployed IT equipment and devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity
- Configured hardware, devices and software to set up work stations for employees
- Maintained servers and systems to keep networks fully operational during peak periods
- Patched software and installed new versions to eliminate security problems and protect data
- Removed malware, ransomware and other threats from laptops and desktop systems
Technical Manager
TK IT & Security Solutions
Johannesburg
02.2006 - 05.2006
- Security Solutions
- Installations, Maintenance& Repairs of Alarms, Intercoms & CCTV Computer upgrades, re-builds & repairs
- Computer Peripherals and Consumable Sales Network Cabling and Support
- Developed suggestions for technical process improvements to optimize resources
- Managed implementation of new technological improvements resulting in increased efficiency
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities
- Prepared status charts for daily management meetings in Excel and PowerPoint
- Communicated project status, delivering audience messages and change management with clients
Education
Certificate - Data Analytics Professional Certificate
Coursera
OnlineCertification - Information Technology
Torque-IT
Johannesburg, South AfricaCertification - Information Technology
Foster Melliar
Johannesburg, South AfricaDiploma - Information Technology
CTI
Johannesburg, South AfricaSkills
Project planning and development
Certification
IBM Data Analytics Essentials
Timeline
Project Manager
Consultant
03.2022 - Current
Technical Operations Manager
OLIX (Pty) Ltd
04.2020 - 08.2021
Assistant IT Manager
Ngubane & Company Inc
04.2018 - 04.2020
IT Systems Auditor
Rhodium Business Solutions (PTY) Ltd
05.2016 - 03.2018
IS Security & Compliance Manager
Ogilvy & Mather South Africa (PTY) Ltd
03.2015 - 04.2016
IT Manager
Ogilvy & Mather South Africa (PTY) Ltd
08.2012 - 03.2015
Operations Manager
Athena IT Consulting
12.2011 - 09.2012
Technical Manager
Xuma Infrastructure Group
06.2011 - 12.2011
Network/System Administrator
Xuma Infrastructure Group
02.2011 - 05.2011
Snr. Customer Support Engineer
Dimension Data (Pty) Ltd
04.2007 - 02.2011
Desktop Support Technician
Electronic Data Systems, EDS
06.2006 - 03.2007
Technical Manager
TK IT & Security Solutions
02.2006 - 05.2006
Certificate - Data Analytics Professional Certificate
Coursera
Certification - Information Technology
Torque-IT
Certification - Information Technology
Foster Melliar
Diploma - Information Technology
CTI
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