Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tinyiko Mathebula

Johannesburg

Summary

Results-driven agent with proven track record of success in Debt collections ,customer service and sales industry. Possesses excellent communication and problem-solving skills. Successfully builds and maintains relationships with clients.

Highly motivated and detail-oriented with years of experience in customer service and sales. Demonstrates talent in handling challenging situations with tact and diplomacy. Displays strong organisational and time management skills.

Experienced in managing high-stakes environments with precision and focus. Excel at building strong relationships and navigating complex situations with tact and discretion. Consistently deliver results through strategic thinking and clear communication.

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Detail-orientated dept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Qualified Debt collection agent with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.

Overview

10
10
years of professional experience

Work History

Solutions agent

Icontact BPO
11.2024 - Current
  • Analysed client requirements to match them with suitable properties.
  • Successfully negotiated best terms and conditions for contracts on behalf of clients through excellent persuasion skills.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Conducted market analysis to pinpoint client needs, leading to tailored service offerings.

Sales Agent

Clientele Life
01.2022 - 08.2024
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Negotiated prices, terms of sales and service agreements.

Control Room Operator

Striving Mind TRADING 519
09.2021 - 01.2022
  • Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
  • Tested fire protection systems and emergency backup equipment to detect and fix faults.
  • Conducted periodic system checks to ensure optimal performance, reducing downtime and maintaining continuous operations.
  • Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
  • Conducted risk assessments to identify potential vulnerabilities within control room operations, proactively reducing risks.

Customer Service Agent

Cci house
02.2018 - 12.2020
  • Maximised customer satisfaction by resolving service issues promptly.
  • Monitored email to promptly collect and respond to complaints.
  • Input customer information, call notes and personal data onto internal database.
  • Addressed customer service enquires quickly and accurately.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.

Debt Collection Agent

Nimble Group
01.2017 - 12.2018
  • Managed inbound and outbound calls to collect debts, maintaining professionalism and empathy during interactions.
  • Achieved debt collection targets in line with agreed deadlines.
  • Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Monitored debtor accounts for payments, applying charges and updating account status accordingly.

Insurance Sales Consultant

Axohn holdings
01.2015 - 01.2017
  • Negotiated policy terms and conditions on behalf of clients, securing advantageous deals.

Education

Certificate - Security

Psira
Johannesburg, South Africa
10-2023

Certificate - Security

Masutha Training And Security
Roodepoort, South Africa
01-2023

Certificate - Information technology

Alison
International
08-2021

Certificate of Higher Education - Technical Studies

John Orr Technical High School
Johannesburg, South Africa
12-2013

Skills

  • Branding awareness
  • Business development
  • Policy understanding
  • Crisis handling
  • Influential leadership
  • Business networking
  • Lead generation techniques
  • Organisational
  • Contract proofreading
  • Customer Service
  • Problem-solving skills
  • Goal-oriented mindset
  • Relationship building

Additional Information

  • Reference
  • I contact BPO / Lehlohonolo Terence Mboyi 073 585 0749
  • Axonh Holdings / Ralf Maphosa 071 072 2450
  • Nimble Group / John Khambane 076 655 4731
  • Strivingmind Trading 519 / Palesa More 065 836 3436
  • Mike Mahlangu / 060 618 9649
  • Yanel 0722373787

Timeline

Solutions agent

Icontact BPO
11.2024 - Current

Sales Agent

Clientele Life
01.2022 - 08.2024

Control Room Operator

Striving Mind TRADING 519
09.2021 - 01.2022

Customer Service Agent

Cci house
02.2018 - 12.2020

Debt Collection Agent

Nimble Group
01.2017 - 12.2018

Insurance Sales Consultant

Axohn holdings
01.2015 - 01.2017

Certificate - Security

Psira

Certificate - Security

Masutha Training And Security

Certificate - Information technology

Alison

Certificate of Higher Education - Technical Studies

John Orr Technical High School
Tinyiko Mathebula