Tinyiko Masondo
NAM Operator
Soweto
Overview
4
4
years of professional experience
Work History
Customer Service Operator
Electronic Toll Collection
- Registration of customer information, Topping up Customers Accounts, Logging and escalating customer complaints and compliments, Handle customer’s queries, Resolving customer queries, Handling of cash and giving Excellent face to face service with smile VPC, Debt Collecting Manual Validation Achieve daily productivity and quality target set in accordance with KPIs Provide input to supervisor progress report in QA To uphold the image of the organization and its stakeholders To ensure good quality is maintained while capturing the vehicle license plate To maintain a high quality Adhere to the set productivity targets To provide inputs to management on status of activities as and when required.
Second IN Command Supervisor
Electronic Toll Collection
- Managing the availability of the outlet, operators, stock and systems according to the required KPIs and procedures in order to service Road User with account registration Apply and manage all CSC policies, procedures, and work instructions to deliver account management Monitor the facility, security and/or technical functioning of the customer service outlet and log tickets for any incidents that may impact on delivery of a customer service outlet
- Monitor productivity and quality of the customer service outlet, set up improvement actions and measure customer service operators’ achievement of performance objectives
- Ensure service delivery in a timely and efficient manner
- Design, plan, implement, measure and monitor end to end customer service solutions for all Road users on identified tolling networks Ensure staff meets customer needs in a responsive and efficient manner Monitor the delivery of Customer Services to Road Users in accordance the Customer satisfaction score card
- Maintain a working environment that is conducive through personal, internal and external business conduct that supports organizational values
Cell phone sales consultant
Woolworth’s – JHB (Kerk Street)
09.2006 - 02.2007
- Selling all cell phones networks Book cell phone for repairs Apply customer’s contract cell phone Insure customer’s cell phones
Sales Assistant/ Cell phone sales consultant
Woolworth’s - The Glen
10.2005 - 08.2006
- Operating the services helpdesk Make inter-branch transfers (in and out) Open new accounts Handle client account queries Assist as a till operator when necessary selling all cell phones networks
Administrator / Secretary
J.R. Nkawe Investments CC
03.2005 - 09.2005
- Maintaining the Directors diary Typing and printing proposals and reports Updating the debit schedule for the Director -Processing statutory matters for the Company’s accountant (UIF, PAYE,) Updating salaries and processing pay slips Maintain a high level of confidentiality
Cashier
Chicken Licken Dobsonville Branch
12.2004 - 02.2005
Clerk
DIEPKLOOF TB CLINIC
04.2003 - 06.2003
- Data capturing, answering phones, filing and giving out medication.
Education
Matric - undefined
Fidelitas Secondary School
Call center training - undefined
I-FUNDI (Trained by Mr. Paul Naidoo)
Basic and advanced computer - undefined
Skills
Microsoft Word
Personal Information
- ID Number: 8212161098085
- Nationality: South African
- Driving License: yes
- Marital Status: married
References
- Mrs. Julia Mabota, Supervisor - Toll, 078 324 0727
- Mrs Zanele Rakgwane, Supervisor - Toll, 082 488 0984
- Mr. Jeff Ravhudzulo, KTC ZA, 084 099 4075
Timeline
Cell phone sales consultant
Woolworth’s – JHB (Kerk Street)
09.2006 - 02.2007
Sales Assistant/ Cell phone sales consultant
Woolworth’s - The Glen
10.2005 - 08.2006
Administrator / Secretary
J.R. Nkawe Investments CC
03.2005 - 09.2005
Cashier
Chicken Licken Dobsonville Branch
12.2004 - 02.2005
Clerk
DIEPKLOOF TB CLINIC
04.2003 - 06.2003
Customer Service Operator
Electronic Toll Collection
Second IN Command Supervisor
Electronic Toll Collection
Matric - undefined
Fidelitas Secondary School
Call center training - undefined
I-FUNDI (Trained by Mr. Paul Naidoo)
Basic and advanced computer - undefined
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