Tinyiko Baloyi
Mofole Village
Summary
Results-driven professional with strong time management and multitasking abilities, adept at meeting deadlines in fast-paced environments.
Proven experience in administrative roles, effectively managing office procedures, inventory, and customer relations. Demonstrated success in maintaining high customer satisfaction rates and resolving complex issues through detailed research. Key skills include problem-solving, communication, and proficiency in CRM software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Agent
Bonita's Medical AID
Roodepoort
11.2022 - Current
- Updated member accounts, including payment processing and billing discrepancies resolution.
- Responded to financial inquiries from members and providers regarding payments and billing issues.
- Ensured compliance with financial regulations and internal policies governing operations.
- Generated financial reports and tracked key performance indicators for performance insights.
- Supported audits by providing necessary documentation and information to auditors.
- Maintained accurate records of all financial transactions and related documentation.
- Assisted in budgeting processes by supplying relevant data and analysis to finance team.
- Collaborated with stakeholders to facilitate smooth financial operations across teams.
ZA
Mofolo community clinic (Anova Health)
Johannesburg
03.2021 - 03.2022
- Duties are organizing patients files and scheduling appointments.
- Answering calls and directing them to different departments.
- Open patients files and retrieve folders.
- Register of patients on the data base administration duties.
- Sort patients record.
- Handling all personnel enquiries and correspondence.
- File personnel policies and circulars and maintain registration.
- Assist staff ,Supervisor, management and member of the public with regards to human resources personnel matters and effectively support services.
- Keep logs of daily activities of unit.
- Open sort and distributes income mail.
- Set up maintain, duplicates ,track,matches and purges records and files in accordance with established procedures.
- Keep time and attendance records of staff as requested.
ZA
Capita
Cape Town
11.2019 - 12.2020
- Handled inbound calls for international customers to resolve inquiries efficiently.
- Managed and resolved customer complaints to enhance service quality.
- Processed and allocated payments accurately while entering new customer information into the system.
- Updated existing customer records to maintain data integrity.
- Addressed inbound and outbound queries to ensure timely responses.
- Received settlement letters and attached them to corresponding client information.
- Conducted follow-up calls with customers as necessary to ensure satisfaction.
ZA
Pioneer Sithole and associates
Johannesburg
06.2016 - 07.2019
- Managed inbound and outbound customer inquiries via telephone and email.
- Resolved customer complaints effectively, enhancing satisfaction.
- Entered and processed new customer information, ensuring accurate payment allocation.
- Updated existing customer records to maintain data integrity.
- Conducted research to gather necessary information from available resources.
- Routed calls to appropriate departments for efficient resolution.
- Attached settlement letters to client files for comprehensive documentation.
- Performed follow-up calls as needed to ensure issue resolution.
ZA
Aegis
Johannesburg
09.2015 - 03.2016
- Completed order entry processes within established turnaround times.
- Demonstrated strong knowledge of cellular products and services.
- Managed customer credit vetting and monitored credit limits.
- Facilitated customer onboarding and bill sign-off processes.
- Executed cellular cancellation procedures with efficiency.
- Oversaw customer retention initiatives to enhance loyalty.
- Processed cancellations promptly and recorded them in CRM system.
- Addressed customer queries and maintained accurate filing of documentation.
Education
Matric Certificate - 12
Task Academy School
Johannesburg01.2014
Skills
- Customer service and complaint handling
- Time management and interpersonal communication
- Professional driver
- Customer service and complaint handling
- Time management and interpersonal communication
- Professional driver
Languages
Zulu, Sotho, Xitsonga
References
- Brain, Mathebula, Quality controller, 072-3797752, Agies
- Shadow, Nkuna, Manager, 07 436 13278, Pioneer sithole and associates
- Zongemeli, Ciya, Team leader, 065-9623385, Capita
- Micheal, Moloi, Manager, 0835636464, Mofolo clinic (Anova Health)
- Duggie Chetty, Manager 011 671 4118 (Bonita's)
Certification
The Driver's license was issued 2019
Timeline
Customer Support Agent
Bonita's Medical AID
11.2022 - Current
ZA
Mofolo community clinic (Anova Health)
03.2021 - 03.2022
ZA
Capita
11.2019 - 12.2020
ZA
Pioneer Sithole and associates
06.2016 - 07.2019
ZA
Aegis
09.2015 - 03.2016
Matric Certificate - 12
Task Academy School
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