Tintswalo Lucracia Mawila
Gezina
Summary
Reliable divisional assistant with experience coordinating activities across multiple departments, managing complex schedules, and providing comprehensive administrative support to senior leadership. Demonstrates strong organisational skills and ability to handle confidential information with discretion. Significant contributions include streamlining office operations for increased efficiency and serving as a key liaison between various business units.
Overview
9
9
years of professional experience
Work History
Divisional Assistance
CIPC
Pretoria
05.2017 - Current
- Develop and execute comprehensive communication strategies to achieve organisational objectives.
- Conduct research and analysis to understand target audiences, industry trends, and potential risks and opportunities.
- Identify key messages and tailor them to specific audiences.
- Develop and manage various communication materials, website content, social media posts, and internal communications.
- Build relationships with key stakeholders, including employees, customers, and community members.
- Prepare presentations and divisional reports.
- Managing and maintaining the website.
Call centre agent
CIPC
07.2016 - 04.2017
- To handle inbound customer calls as to inform, assist and advise customers on all CIPC products, services, processes and procedures
- Receive and answer inbound customer calls; Assist, advise and inform customers regarding all CIPC products, services and Processes;
- Determine and resolve customer’s servicer requests and queries on preferably first call;
- Escalate service requests to identified divisions as prescribed;
- Accurately capture all calls received as prescribed
- Assist, advice and inform customers regarding all CIPC products, services and processes
- Remain up to date regarding all CIPC products, services and processes
- Provide accurate information and advice
- Provide self-help assistance to enable customers’ successful e-services submissions
- Determine and resolve customer’s servicer requests and queries on preferably first call
- Interrogate all applicable systems to obtain resolution
- Provide customer feedback and/or trends of frequent requests and/or queries
- Direct customers to the enquiry portal if unable to provide a solution
- Adhere to business prescribed processes
Education
Honours - Integrated organisational communication
University of South Africa
12.2020
Bachelor of Art Degree - communication science
University of South Africa
12.2015
High School Diploma -
Charles Mathonsi High School
12-2000
Master of Arts - Communication Science
University of South Africa
Skills
- Strong communication skills, both written and verbal
- Excellent analytical and problem-solving skills
- Experience in developing and implementing communication strategies
- Knowledge of various communication channels and platforms
- Ability to build relationships and manage stakeholders, strong project management skills
- Ability to work independently and as part of a team
Personal Information
- Gender: Female
- Nationality: South African
References
- Miss Ndileka Cola, Senior Manager, 087-743-7207, 073-376-8758, NCola@cipc.co.za
- Mr. Thapelo Mokoena, Senior Manager, 087-260-1500, 082-444-6934, tmokoena@cipc.co.za
- Thobani Mhlongo, e-communication manager, 087-260-1502, 081-708-4415, tmhlongo@cipc.co.za
Identity No
820403 0743 082
Attributes
- Strong Negotiation
- Persevering
- Transparency
- Friendly
- Confident
- Accurate
- Independent
- Ability to work under pressure
Timeline
Divisional Assistance
CIPC
05.2017 - Current
Call centre agent
CIPC
07.2016 - 04.2017
Honours - Integrated organisational communication
University of South Africa
Bachelor of Art Degree - communication science
University of South Africa
High School Diploma -
Charles Mathonsi High School
Master of Arts - Communication Science
University of South Africa
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