Tinashe Marota
Heathfield
Summary
Customer-focused and detail-oriented professional with experience in customer support, administration, reception, and compliance (FICA) within fast-paced environments. Proven ability to communicate effectively, manage multiple tasks, and provide professional service across various channels. Reliable, adaptable, and eager to learn, with a strong work ethic and a passion for contributing positively to team success and organizational growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Waiter, Bar Runner and Porter
URBANTONIC (Events Company)
Cape Town, Western Cape
10.2025 - Current
- Worked efficiently under pressure during peak hours for seamless operations.
- Entered orders into system promptly, reducing wait time for meals.
- Managed high-volume orders to ensure timely delivery of meals.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional, friendly and fast service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Supported other team members during busy periods ensuring efficient operations.
- Set tables, ensuring a comfortable environment for customers.
- Served guests promptly to ensure food remained at proper temperatures.
Fica and Customer Support Agent
MACH MANAGEMENT TRUST VAULT MARKETS
08.2023 - 05.2025
- This role includes: Provide prompt a and professional customer support via multiple channels, Assist clients with Account verification and resolve customer complaints and ensure customer satisfaction
- Used interpersonal skills to deliver excellent internal and external customer service.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
Customer Support Agent
TRADE 245
07.2021 - 04.2023
- This role includes: working with clients who have complaints, orders, or require information or assistance regarding products/services from Trade245
Part Time Content Creator Assistant
VISUAL AVENUE
06.2020 - 01.2026
- The role includes: assisting the head content creator, with scheduling shoots, setting up scenes, and preparing equipment before and after shoots.
Receptionist/ Admin Assistant
H2O INTERNATIONAL
01.2021 - 06.2021
- This role included: Customer service and communication, Switchboard Operation, Process ingoing and outgoing payments, Allocate received leads, Recording and following up on leads allocated to franchisees, Send email notifications to franchisees and suppliers
Admin Assistant & General Assistant
Blouveli School & Resource Centre
06.2020 - 01.2021
- This role included: Providing administrative support to ensure efficient operation of the office, Answering and directing phone calls to relevant Staff, Writing and issuing letters, Form pay slips to the staff, Handling students and teachers requests.
Education
National Senior Certificate (Matric) Diploma Pass - English (HL), Mathematics Literacy, Afrikaans, Life Orientation, Biology, Geography, History
Heathfield High School
Cape Town 01.2015 - 01.2019
TESOL Certificate -
Administration Course
FINANCIAL MANAGEMENT CERTIFICATE - FINANCIAL MANAGEMENT
ABSA INSTITUTE
09.2025 - 09.2025
TESOL Certificate -
Digital Literacy Course
Skills
- Guest satisfaction assessment
- Serving etiquette
- Team leadership capability
- High-Speed service delivery
- Time management efficiency
- Handling difficult customers
- Customer Service
- Resilience under pressure
Personal Information
- Ethnicity: African
- Nationality: Zimbabwean
- Gender: Male
- Languages: English and Shona
- Permit Number: PRP/1410/2020/PTR
- ID Number: 9911095028089
References
- Megan George, Managing Director, Trade245, 082 730 0238
- Charles White, Pastor, Eternal Flame Church, 083 412 3963
- Sean White, Owner, Visual Avenue, 074 124 5990
- Ian Morris, Managing Director, H2O International, 083 263 9273
- Mrs C.A. Davids, Principal, Blouvlei School & Resource Centre, 021 702 3262
- Jermaine Johnson, MACH Management Trust Vault Markets, 065 813 2312
Timeline
Waiter, Bar Runner and Porter
URBANTONIC (Events Company)
10.2025 - Current
FINANCIAL MANAGEMENT CERTIFICATE - FINANCIAL MANAGEMENT
ABSA INSTITUTE
09.2025 - 09.2025
Fica and Customer Support Agent
MACH MANAGEMENT TRUST VAULT MARKETS
08.2023 - 05.2025
Customer Support Agent
TRADE 245
07.2021 - 04.2023
Receptionist/ Admin Assistant
H2O INTERNATIONAL
01.2021 - 06.2021
Part Time Content Creator Assistant
VISUAL AVENUE
06.2020 - 01.2026
Admin Assistant & General Assistant
Blouveli School & Resource Centre
06.2020 - 01.2021
National Senior Certificate (Matric) Diploma Pass - English (HL), Mathematics Literacy, Afrikaans, Life Orientation, Biology, Geography, History
Heathfield High School
01.2015 - 01.2019
TESOL Certificate -
Administration Course
TESOL Certificate -
Digital Literacy Course