Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Michael Cloete

Timothy Michael Cloete

Workshop Manager
Malelane

Summary

Dynamic Workshop Manager at Enviro Malelane with a proven track record in enhancing customer satisfaction and reducing equipment downtime. Skilled in maintenance management and problem-solving, I implemented quality control measures that significantly decreased product defects. Committed to fostering strong client relationships through exceptional service and effective communication.

Dynamic individual with hands-on experience in Maintance of crushers and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Workshop Manager

Enviro Malelane
10.2024 - Current
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Oversaw equipment maintenance schedules, prolonging the lifespan of machinery while reducing downtime due to repairs.
  • Prioritized tasks effectively based on urgency and importance.
  • Implemented quality control measures that resulted in fewer product defects returned from customers.
  • Assisted call-in customers with questions and orders.
  • Developed strong relationships with clients through excellent customer service and regular follow ups.
  • Explained features and advantages of Echo, Husqvarna and Stihl products to clients

Marketing Manager

Black Tiger Security
01.2024 - 06.2024
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Managed social media accounts for optimal audience engagement and increased online presence.

Call Centre Agent

Canyon Security
10.2023 - 01.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Semi Skilled Boiler Maker and Fitter

Sitilo Hydraulics
10.2022 - 01.2023
  • Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
  • Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Reduced downtime by performing preventative maintenance on equipment, ensuring smooth operations.
  • Improved overall project completion time through proficient use of hand tools, power tools, and specialized machinery.

Blocker

SSG SECURITY
03.2020 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Enhanced security perimeter integrity by conducting regular patrols of property.

Semi Skilled Boilermaker and Fitter

Imacoin Construction ( Nkomati Nikel Mine)
01.2014 - 02.2020
  • Interpreted blueprints, sketches, and specifications for each job.
  • Tightened or replaced bolts and gaskets to repair leaks.
  • Inspected equipment, structures and materials to identify cause of errors.
  • Identified issues and addressed each immediately with job foreman.
  • Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
  • Assembled and analysed boilers for defects.
  • Crusher maintenances and installations of METSO and Fl Smidth pebble and primary cone crushers, fabrication of liner plates for shuts and bins, installation and maintenance of pump motors etc and pipe fitting.


Plant Manager

Megafortris SA
01.2014 - 02.2016
  • Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
  • Reduced costs by eliminating materials waste and unnecessary labour hours.
  • Maximized plant safety through proactive strategies and well-structured training.
  • Established positive relationships with suppliers to obtain timely deliveries of materials and products.
  • Boosted employee morale and productivity through effective leadership and motivational techniques.
  • Mentored and developed staff members, promoting professional growth opportunities within the organization.

Field Technician

Digicore Fleet Management ( CTrack Vehicle Tracking )
01.2008 - 12.2013
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Kept detailed records of field measurements and data.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.

Education

High School Diploma -

KWE LOGISTICS
Boksburg, South Africa
04.2001 -

Skills

Workshop organization

Timeline

Workshop Manager

Enviro Malelane
10.2024 - Current

Marketing Manager

Black Tiger Security
01.2024 - 06.2024

Call Centre Agent

Canyon Security
10.2023 - 01.2024

Semi Skilled Boiler Maker and Fitter

Sitilo Hydraulics
10.2022 - 01.2023

Blocker

SSG SECURITY
03.2020 - 01.2022

Semi Skilled Boilermaker and Fitter

Imacoin Construction ( Nkomati Nikel Mine)
01.2014 - 02.2020

Plant Manager

Megafortris SA
01.2014 - 02.2016

Field Technician

Digicore Fleet Management ( CTrack Vehicle Tracking )
01.2008 - 12.2013

High School Diploma -

KWE LOGISTICS
04.2001 -

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Timothy Michael Cloete Workshop Manager