Timothy Kleinschmidt

• Directed all aspects of business development operations targeting SADC countries, including market research, strategic planning, and relationship management.
• Formulated and executed comprehensive export strategies to penetrate new markets and expand market share within the SADC region.
• Established and nurtured strong relationships with key stakeholders, including distributors, agents, and government agencies, to facilitate market entry and growth.
• Identified emerging market trends and opportunities, providing insights to senior management for informed decision-making and strategic planning.
• Successfully negotiated and secured lucrative contracts with key clients, resulting in significant revenue growth and market expansion.
• Conducted regular market analysis and competitor benchmarking to identify areas for improvement and maintain a competitive edge in the SADC market.

• Directed the development and implementation of software solutions, overseeing the entire product lifecycle from conception to launch.
• Collaborated closely with stakeholders to gather requirements, prioritize features, and define product roadmaps aligned with business objectives.
• Led cross-functional teams of engineers, designers, and quality assurance specialists to deliver high-quality software products on time and within budget.
• Conducted market research and competitive analysis to identify market opportunities and drive product innovation, ensuring a competitive edge.
• Defined and communicated product vision and strategy, rallying teams around common goals and objectives.
• Worked closely with sales and marketing teams to develop go-to-market strategies, positioning, and messaging for software solutions.
• Monitored key performance indicators (KPIs) and user feedback to iterate on product features and enhance user experience.
• Acted as a subject matter expert, providing guidance and support to internal teams and clients on software functionality and best practices.
• Demonstrated strong leadership and decision-making skills, balancing competing priorities and resolving conflicts to achieve project success.
• Received recognition for driving product success, meeting customer needs, and achieving business goals in the software solutions domain.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.

Key Projects

• Bright Alloys Furnace VTScada Design & Implementation Support

Played a pivotal role in guiding and supporting the design and implementation of the VTScada system for Bright Alloys' furnace operations.
Provided extensive assistance to stakeholders, imparting knowledge on system design principles and overseeing its successful integration.
Offered ongoing support and mentorship to ensure proficient operation of the VTScada system, empowering teams to optimize furnace performance effectively.

• Atom Coal Wash Plant Design & Implementation Support

Actively facilitated the design and implementation of tailored software solutions for Atom Coal's wash plant, focusing on enhancing operational efficiency.
Provided comprehensive guidance and training to the engineering team, empowering them to understand and implement software solutions effectively.
Offered continuous support throughout the implementation process, addressing challenges and fostering a culture of self-sufficiency among team members.

• Itau Milling Design & Implementation Support

Played a pivotal role in providing guidance and support during the design and implementation of software solutions for Itau Milling's operations.
Acted as a mentor, imparting valuable knowledge and expertise to cross-functional teams involved in the project.
Provided ongoing support and training to ensure successful adoption of the software solutions, enabling teams to maximize operational efficiency and quality control.

• Developed innovative switchgear and automation solutions tailored to client needs, optimizing efficiency and reliability.
• Demonstrated expertise in designing, implementing, and maintaining cutting-edge electrical systems, ensuring seamless operations.
• Spearheaded sales initiatives, consistently surpassing targets and driving revenue growth within the electrical and automation sector.
• Cultivated strong client relationships through effective communication and problem-solving, resulting in repeat business and referrals.
• Provided technical support and guidance to internal teams and clients, resolving complex issues promptly and effectively.
• Stayed abreast of industry trends and advancements, continuously enhancing product knowledge and staying ahead of competitors.
• Collaborated with cross-functional teams to deliver comprehensive solutions, integrating switchgear and automation technologies seamlessly.
• Leveraged technical expertise to identify opportunities for process improvements and cost savings, driving operational excellence.
• Received recognition for outstanding performance and contributions to sales and technical projects within the electrical and automation field.

Key Projects

1. Bulk Water Supply and Treatment Works (Kuboes) - Complete ECI Design and Implementation.

1.1 Extraction Pump Station

1.2 Booster Pump Station

1.3 Waste Water Treatment Plant

2. Betrix Overhead Conveyor Design - Complete Electrical Design and implementation.

3.2 km Overhead Coneveyor consisting of two by 320 A motor. Motor controlled over two softstarters (Torque Control).

3. Bulk Grain Storage Design - Complete ECI Design , Programming and implementation including Software Implemenation as well. (VTScada).

140 kW Bulk Storage Plant Electrical Capacity - Project consisted of bucket elevators, five storgare thanks, a variety of diverter chutes, slide gates, extractor fans, chain conveyors, conveyor belts etc. Program was also desing to not allow for cross contamination between the variety of different grains being stored.

• Surpassed growth targets and revenue projections by coordinating and planning instrumentation product sales.
• Established and maintained accounts. Enhanced the success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Targeted new markets and increased sales through proactive sales and negotiation techniques.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Planning and designing new technology solutions in the IO-link field.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Tackled customer concerns and responded to inquiries to provide immediate issue resolution.
• Capitalized CRM software to enhance lead prospecting and sales management.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Presented instrumentation products to mining, food and beverage and automation industry with dynamic presentations and innovative descriptions to broaden audiences.
• Traveling to over four provinces to sell all instrumentation products and services with efficiency and success.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.
• Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.

• Submitted monthly reports, including booking forecasts, monthly highlights, and CRM entries.
• Analyzed marketing data, including market trends, competitor performance, and product strengths.
• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Recommended changes, improvements, or deletions in products according to customer feedback.
• Supported market research activities, including metrics and requirements development and risk management.
• Prepared cost estimates by studying customer documents and consulting with project managers.
• Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
• Promoted company products and services, including Instrumentation products and turn key projects.
• Suggested ideas for product evolution and new product variants.
• Developed and delivered product demonstrations and presentations. Identified and supported resale opportunities to achieve sales plans.
• Analyzed and maintained sales forecasting records.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.

• Wrote detailed service reports and maintained organized records of service actions.
• Liaised with engineering staff on special projects to assist with configuration, installation, and interoperation of system equipment.
• Analyzed engineering designs and suggested improvements and modifications.
• Conducted higher-level repair and testing procedures for Instrumentation projects.
• Inspected telemetry hardware as subject matter expert in telemetry systems operation.
• Conducted preventive maintenance and troubleshooting of metering instruments.
• Performed scheduled and planned installation and maintenance duties. Outlined detailed work-related cost appraisals and estimates prior to project starts.
• Performed repair procedures on damaged instruments and sourced replacements from approved vendors.
• Seasoned in proper use and maintenance of test stands and equipment.
• Monitored social media and online sources for industry trends.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

• I installed technical hardware and software. Desk side support environment.
• Created detailed and accurate reports outlining technical how to information.
• Gathered, organized, and distributed technical documentation.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Helped streamline repair processes and update procedures for support action consistency.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Delivered technical sales presentations to prospects and presented benefits and value of insurance products.