Timna Mgunculu
Cape Town
Summary
Dynamic and driven professional with a robust background in journalism, digital marketing, and international healthcare recruitment support. Proven expertise in candidate coordination, content creation, and audience engagement, complemented by proficiency in Bullhorn, Salesforce, ROTA, and Tracker systems. Strong ability to manage workflows and meet deadlines while communicating effectively in fast-paced environments. Eager to leverage strategic planning and data analysis skills for a successful transition into a new field, driving impactful results through workforce optimization and resource allocation.
Overview
6
6
Languages
4
4
Certifications
3
3
years of professional experience
Work History
Workforce Management Analyst
TTM Healthcare Solutions
Cape Town, Western Cape
05.2026 - Current
- Analyzed workforce data to optimize staffing levels and improve operational efficiency.
- Developed scheduling models to align resources with business demands and enhance productivity.
- Collaborated with cross-functional teams to implement workforce management strategies and best practices.
- Conducted trend analysis to forecast workload fluctuations and inform strategic decision-making.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Established clear communication channels among staff members regarding scheduling updates or conflicts.
- Maintain accurate data using ROTA (CRM) and TRACKER (tracking system).
- Act as liaison between candidates and clients.
- Resolve queries efficiently, ensuring excellent candidate experience.
- Support recruitment consultants with placements and readiness checks
- Resolve admin and payroll queries effectively.
- Balanced full-time work with studies, demonstrating discipline
- Analyzed workforce metrics to identify trends and improve scheduling efficiency.
Candidate Services Coordinator (BPO Support)
ICG Medical BPO
Remote, Western Cape
01.2025 - 04.2026
- Manage end-to-end candidate onboarding and compliance for UK healthcare recruitment
- Maintain accurate data using Bullhorn (CRM) and Salesforce (tracking system)
- Act as liaison between candidates and internal/external teams
- Resolve queries efficiently, ensuring excellent candidate experience
- Support recruitment consultants with placements and readiness checks
- Balanced full-time work with studies, demonstrating discipline
- Work in a fast-paced BPO environment while balancing academic commitments, demonstrating strong time management and adaptability.
Residence Student Assistant
Cape Peninsula University of Technology (CPUT)
Cape Town, Western Cape
02.2024 - 12.2025
- Promote student wellness and residence initiatives
- Support event planning and communication strategies
- Liaise between students and management
- Maintain confidential records and admin support
- Boosted team efficiency with thorough training on new software tools.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Supported implementation of campus-wide health and wellness program, promoting student well-being.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Optimized administrative workflow, introducing digital submission for most forms and requests.
Intern Journalist
Sunday Times
Cape Town, Western Cape
06.2024 - 11.2024
- Wrote articles on youth, crime, and social issues
- Conducted interviews and multimedia storytelling
- Researched compelling story angles
- Worked in a fast-paced newsroom environment
- Assisted in developing project plans and timelines to streamline workflow processes.
- Conducted research to support team initiatives, enhancing project outcomes and decision-making.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Diploma - Journalism (Communication And Media Studies)
CPUT
Cape Town, South Africa04-2025
Advanced Diploma - Journalism (Communication And Media Studies)
CPUT
Cape Town, South Africa04-2026
Post-Graduate Diploma - Media Leadership And Innovation
CPUT
Cape Town, South Africa 04.2001 -
Skills
Candidate Coordination & Onboarding
CRM Systems (Bullhorn, Salesforce) (ROTA & TRACKER)
Digital Marketing & Content Strategy
Social Media Management
Communication & Stakeholder Engagement
Time Management & Multitasking
Data collection & research
Corporate communications and Client Liaison
Media literacy and innovation management
Community and audience management
Performance reporting and insight monitoring
SEO and SEM
Certification
HubSpot Digital Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Available upon request
Accomplishments
- Collaborated with team of seven in the development of a clear disciplinary structure and creating a healthy living/study environment in Cape Peninsula University.
- Achieved my diploma in journalism by completing extensive research of the media industry and completing an internship program with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Author of “Court orders eviction of shantytown residents around Castle of Good Hope,” published in Times Live in 2024.
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
French
Beginner (A1)
Zulu
Intermediate (B1)
Southern Sesotho
Elementary (A2)
Timeline
Workforce Management Analyst
TTM Healthcare Solutions
05.2026 - Current
Candidate Services Coordinator (BPO Support)
ICG Medical BPO
01.2025 - 04.2026
Intern Journalist
Sunday Times
06.2024 - 11.2024
Residence Student Assistant
Cape Peninsula University of Technology (CPUT)
02.2024 - 12.2025
Post-Graduate Diploma - Media Leadership And Innovation
CPUT
04.2001 -
Diploma - Journalism (Communication And Media Studies)
CPUT
Advanced Diploma - Journalism (Communication And Media Studies)
CPUT