Tiiso Rantoa
Foh Manager
Middelburg
Summary
At Spur, I spearheaded initiatives that significantly reduced turnover rates and enhanced sales through strategic menu updates and upselling techniques. My expertise in health department inspections and adeptness in team building fostered a culture of excellence, leading to improved service standards and increased profitability.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
FOH Manager
Spur
02.2008 - Current
- Minimized turnover rates through implementation of competitive pay structures.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
Education
Certificate - Motor Mechanic
Lekoa Tech College
Gauteng 11.2000
Skills
Health department inspections
Quality control
Team Building
Staff supervision
Training and mentoring
Hiring
Performance evaluation
Pre-shift walk-through
Safe food handling
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Certification
First aid level 1 & 2
Timeline
First aid level 1 & 2
02-2025
FOH Manager
Spur
02.2008 - Current
Certificate - Motor Mechanic
Lekoa Tech College