Tiisetso Khama

-Comply with relevant statutory, legislative, policy and governance.

-Query resolution and execution request on systems (CRM, USD & Hogan.

-Buddy coach providing guidance to new employees in terms of system, process, and queries.

-Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.

-Analyze business process and workflows to identify improvements.

-Aid customers in opening, managing and optimizing their accounts and other products.

-Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

-Report on transactional and process activities within set guidelines to provide timely information for decision making.

-Provision of efficient administration on service through careful and timeous planning

-Rendering diary management, arrange & schedule meetings

-Monitoring, reporting, and updating all related informa on in terms of contracts, liaise with the stakeholders.

-Delivered clerical support by handling range of routine and special requirements.

-Sorted and organized files, spreadsheets and reports.

-Interacted with customers by phone, email or in-person to provide information.

-Worked on projects using knowledge gained in classes to put together recommendations for issues.