Tiisetso Ditshego

• Manage end-to-end Dispatch, Fleet, Courier, Warehouse OT Picking & Checking, and POD operations, ensuring efficient outbound distribution and service delivery.
• Optimise fleet utilisation, vehicle scheduling, route planning, and delivery coordination to improve on-time deliveries and customer service levels.
• Drive operational efficiency and productivity through KPI management, performance reporting, process controls, and workflow optimisation.
• Strengthened courier and transport operations through effective shipment tracking, delivery monitoring, exception management, and proactive issue resolution, enhancing service reliability.
• Enhance POD governance and document controls, improving accuracy, compliance, reconciliation, and customer query resolution.
• Produced KPI dashboards, operational reports, and management insights to identify performance gaps and facilitate data-driven decisions, driving operational improvements.
• Lead, coach, and develop cross-functional teams, driving accountability, productivity, performance excellence, and continuous improvement.
• Implemented process improvements and cross-functional initiatives across dispatch, fleet, courier, warehouse, inventory, and branch support, enhancing operational performance and compliance.

• Manage end-to-end Dispatch, Fleet, Courier, Warehouse OT Picking & Checking, and POD operations, ensuring efficient outbound distribution and service delivery.
• Optimise fleet utilisation, vehicle scheduling, route planning, and delivery coordination to improve on-time deliveries and customer service levels.
• Strengthened courier and transport operations by managing shipment tracking, delivery monitoring, exception management, and proactively resolving issues.
• Drive operational efficiency and productivity through KPI management, performance reporting, process controls, and workflow optimisation.
• Enhanced POD governance and document controls to improve accuracy, compliance, reconciliation, and resolution of customer queries.
• Produce KPI dashboards, operational reports, and management insights to identify performance gaps and support data-driven decisions.
• Lead, coach, and develop cross-functional teams, driving accountability, productivity, performance excellence, and continuous improvement.
• Implemented process improvements and cross-functional initiatives across dispatch, fleet, courier, warehouse, inventory, and branch support to boost operational performance and ensure compliance.

October 2016 – March 2018

• Managed daily transport and dispatch operations, allocating vehicles and drivers according to delivery volumes and schedules.
• Monitored fleet movements, route adherence, and delivery schedules using GPS/telematics, addressing deviations and delays.
• Conducted driver debriefs and performance reviews, addressing safety concerns, vehicle issues, incidents, and customer feedback.
• Maintained transport compliance by verifying driver licenses, PDPs, vehicle roadworthiness, and safety standards.
• Managed operational disruptions, including vehicle breakdowns and driver absenteeism, minimizing service interruptions and delays.

Coordinated with drivers, customers, and internal stakeholders to effectively resolve delivery issues and uphold service levels.

• Coordinated cross-docking operations, overseeing receiving, sorting, staging, and outbound dispatch to optimize throughput and reduce turnaround times.
• Monitored labour, equipment, utility, and delivery costs, pinpointing areas for improved resource utilization and cost control.
• Prepared weekly and monthly KPI reports covering throughput, turnaround time, accuracy, and operational performance.
• Oversaw reverse logistics and customer returns, ensuring precise documentation, stock adjustments, and timely processing.
• Planned and scheduled temporary labour during peak periods, balancing operational demand and workforce costs.

Coordinated warehouse and fleet activities to maintain efficient goods flow and meet outbound delivery requirements

• Managed inbound and outbound logistics documentation, including delivery notes, invoices, and Proof of Delivery (POD), ensuring accuracy and completeness.
• Maintained accurate fleet records, filing systems, and operational documentation, supporting audits, compliance, and information retrieval.
• Compiled daily, weekly, and monthly operational reports covering deliveries, stock movements, fleet activity, and administration.
• Coordinated between drivers, customers, and Distribution Centre teams to resolve delivery, scheduling, order, and documentation issues.
• Investigated delivery and documentation discrepancies, ensuring corrective action and timely customer query resolution.
• Supported fleet and delivery administration, maintaining complete documentation, operational controls, and stakeholder communication.