I enjoy being active (boxing)
Tiffany De Astui
Product Manager
Johannesburg
Summary
Dynamic Product Manager with a proven track record, enhancing client satisfaction and expanding customer bases. Skilled in product development and strategic planning, excel in building relationships and delivering presentations that highlight product benefits. Expertise in communication and project planning, significantly contributing to sales growth and customer engagement.
Overview
37
37
years of professional experience
2
2
Languages
Work History
Product Manager
Carst & Walker SA
07.2012 - Current
- Key Account Manager
- Building relationships with suppliers and customers
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Order stock
- Order samples
- Responsible for sales and new projects
- Customer meetings
- Supplier meetings
- Visit reports
- Budgets
- Price lists
- On boarding of new customers
- Help with debtors
- Manage sales support person
- Follow up on shipping
- Deal with customer queries
- Attend international trade shows and supplier trainings
- Attend local seminars and supplier days and formulation days
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Sale Rep
Croda/Uniquema
07.1998 - 07.2012
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Ordering of samples
- Checking and ordering of stocks
- Visit reports
- Budgets
Office Administrator and Tele Sales
Next Chimica
10.1996 - 06.1998
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Telesales - quoting and order processing
- Customer liaisons
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
Secretary
Financial Advisory Services
01.1995 - 10.1996
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Job Costing Supervisor
Dunn's Engineering
09.1992 - 01.1995
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Data Capturing on ACCPAC - job costings. Ensure all the goods were captured onto the correct job cards
- Handling all queries and sorting out all necessary corrections to be made to job cards
- Helped with switchboard duties
Fundraiser
SANCA
07.1992 - 09.1992
- Cold calling for donations
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Planned and implemented fundraising events.
- Developed and executed creative strategies to promote fundraising events.
- Developed and maintained accurate donor databases to track donations and engage with donors.
Waitress, Barmaid, Receptionist and Cashier
Penny Farthing Restaurant
01.1988 - 09.1992
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Cashed up after every shift to ensure everything was calculated correctly
- Strategically timed check-ins with customers
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Diploma - Customer Service
Damlin
Johannesburg, South Africa 04.2001 -
Cosmetic Science Diploma - Cosmetic Science
Society of Cosmetic Chemists South Africa
Johannesburg, South Africa 04.2001 -
High School Diploma -
Witbank High School
Witbank 04.2001 -
Skills
Good communication skills
Building of relationships - supplier, customers & colleagues
Product development
Project planning with customers
Product vision and strategy with customers
Presentation's to educate clients on new product launches show casing features and benefits
Computer skills : Excel, Word and Power Point, Sales Force and some SAGE
Valid Driver's License
Interests
I enjoy a good book or a good movie
I enjoy being out nd about
Timeline
Product Manager
Carst & Walker SA
07.2012 - Current
Diploma - Customer Service
Damlin
04.2001 -
Cosmetic Science Diploma - Cosmetic Science
Society of Cosmetic Chemists South Africa
04.2001 -
High School Diploma -
Witbank High School
04.2001 -
Sale Rep
Croda/Uniquema
07.1998 - 07.2012
Office Administrator and Tele Sales
Next Chimica
10.1996 - 06.1998
Secretary
Financial Advisory Services
01.1995 - 10.1996
Job Costing Supervisor
Dunn's Engineering
09.1992 - 01.1995
Fundraiser
SANCA
07.1992 - 09.1992
Waitress, Barmaid, Receptionist and Cashier
Penny Farthing Restaurant
01.1988 - 09.1992
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