TIDIMALO CYNTHIA KOYO
Social Worker
Potchefstroom,Northwest Province
Summary
Empathetic and persuasive individual with background in evaluating and addressing individual client needs and concerns. Experienced at conducting individual and group interviews to assess needs and situations. Responds calmly to manage crisis and emergency situations. Knowledgeable social worker with experience in providing tailored support to help service users increase independence and quality of life. Dedicated and motivated individual with strong knowledge of safeguarding principles to protect service users and staff from risk.
Overview
24
24
years of professional experience
11
11
Certificates
1
1
Language
21
21
years of post-secondary education
Work History
Social Worker
Thakaneng Child And Youth Care Centre
Potchefstroom, North West
06.2016 - Current
- Working with children who are in need of care and protection
- Render supervision to the social auxiliary worker and childcare workers on daily basis, also the university of Northwest University (Potchefstroom)
- Worked with community organizations to create access to resources and assistance to meet client varying needs.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- South Africa entrusted me with supervision of their 1st to 4th Year student social workers and Khuthaza with their social auxiliary workers from 2017
- Work with the designation social workers who are placing children in children residential care
- Built positive, productive client relationships for enhanced social support.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
volunteer care giver
FAMSA
Potchefstroom, North West
01.2012 - 12.2013
volunteer care giver
Tshwaraganang children with disability
Potchefstroom, North West
01.2011 - 01.2012
- Aided in bathing, dressing and continence support.
- Facilitated regular leisure activities to fully engage clients.
- Upheld nationally recognised care standards.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Talked and actively listened to service users to nurture trusted relationships.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Established and maintained working relationships with clients based on trust and non-judgement.
Census Enumerator
Statistics South Africa
Potchefstroom, South Africa
01.2011 - 04.2011
- Reported on enumeration activities to maintain progress records.
- Collected data through email, telephone and in-person surveys, aiding research.
- Built rapport with participants to gain maximum insight into specified research areas.
- Gathered information to develop data and improve statistical analyses.
- Visited addresses of non-responders to encourage census participation.
- Worked quickly to meet strict research deadlines, minimizing project disruptions.
- Provided flexible working patterns to meet varied market research demands.
- Engaged participants using excellent interpersonal and interviewing abilities.
- Counted with meticulous accuracy for correct, reliable outcomes.
- Informed participants on data collection and storage procedures and requested permissions.
- Safeguarded research data by adhering to confidentiality practices.
Field worker
Department of housing
Soweto, Gauteng
07.2005 - 12.2005
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Worked with community organizations to create access to resources and assistance to meet client varying needs.
- Advised and assisted tenants with housing matters and queries.
- Led risk assessments to confirm appropriate controls and measures were in place ahead of housing allocation.
- Referred cases to housing officers and case managers to progress customer support.
- Determined rent rates based on results of housing inspections and reports.
- Liaised with external organizations to verify compliance with housing law and regulations.
Customer Assistant
Edcon Group, Edgars store
Zeerust, South Africa
06.2000 - 12.2001
- Handled cash and card payments with accuracy.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Recorded customer interactions in line with company policy.
Education
High School Diploma -
Jangjo High School
North West Province 01.1977 - 12.1993
Bachelor of Science - Social Work and Psychology
University Of South Africa
Pretoria 01.2011 - 06.2015
Skills
Self-motivated
Tireless work ethic
Picking and packing
Weeding
Manual labour
Social counselling
Case management
Social work ethics compliance
Understanding guiding Acts and Ethics that guide my profession towards my clients
Empathetic listener
Discharge planning
Compassionate communication
[Type] welfare and protection
Behavioural therapy
Community outreach expert
Confidential documentation and record-keeping
Trauma-informed therapy
Gender-sensitive social work
Attentive listener
Grief and bereavement counselling
Excellent interpersonal skills
Behaviour pattern recognition
Behavioural therapy techniques
Emergency response training
Emotional resilience
Multidisciplinary teamwork
Community engagement
Driving license skill
Certification
Microsoft Word, Excel, PowerPoint
Accomplishments
- Demonstrated outstanding case management and dedication to clients as evidenced by donors increased and the community recommending the services to the stakeholders.
- Competed with other homeless shelters and youth programs to win funding and successfully secure a grant geared toward service delivery.
- Managed a caseload of between 40 and 50 individuals and families.
- Supervision of 1st to 4th year student social workers from the North West University.
- Supervised team of Four (Child Care Workers and One Social Auxillary Worker.
Affiliations
South African Council for Social Service Profession
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma in Health and Social Care
07-2024
Understanding Social Anxiety
07-2024
Bereavement counselling
03-2021
Social work professionalism-Ethics
07-2019
Children 's Act
09-2018
Domestic violence certificate
12-2016
Professional report writing
10-2016
Social Worker
Thakaneng Child And Youth Care Centre
06.2016 - Current
Care giver Program Certificate
10-2014
Working with abusive and neglected
02-2014
HIV/Aids Care and Counselling Certificate
07-2013
volunteer care giver
FAMSA
01.2012 - 12.2013
Bachelor of Science - Social Work and Psychology
University Of South Africa
01.2011 - 06.2015
volunteer care giver
Tshwaraganang children with disability
01.2011 - 01.2012
Census Enumerator
Statistics South Africa
01.2011 - 04.2011
Microsoft Word, Excel, PowerPoint
03-2009
Field worker
Department of housing
07.2005 - 12.2005
Customer Assistant
Edcon Group, Edgars store
06.2000 - 12.2001
High School Diploma -
Jangjo High School
01.1977 - 12.1993
Languages
English
Upper intermediate (B2)
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Dancing
I am not a professional dance i just enjoy dancing to the Lord in the church and also at the weddings.
Interests
Playing, listening, singing and dancing to gospel music-Mind and Spirituality
Traveling with my family and friends
Bowling
Gardening and DIY
Technology-Artificial intelligence
Lifelong learning and self-improvement
bowling
love this as entertainment
Software
Microsoft Word, Gmail, LinkedIn, Excel, AI