Tichaona Richard Sachiwo
Johannesburg
Summary
With experience spanning over 9 years, I have identified, developed and secured new business opportunities by generating leads and sales, maintaining client relationships, and coordinating promotional business activities and knowledge that eventually became my passion. Seasoned Sales Development Representative with solid background in business-to-business sales, lead generation and customer relationship management. Proven ability to shape sales strategies, drive revenue growth and build lasting relationships with clients. Strong communication skills, adept at understanding client needs and delivering tailored solutions. Previous roles demonstrate significant impact on pipeline development and overall company success.
Overview
8
8
years of professional experience
Work History
Customer Support Manager
Econet Wireless South Africa
Bryanston
03.2020 - Current
- Resolving and escalating customer queries to IT and other relevant departments to address customer concerns and improve process
- Maintaining clear and professional communication with customers, providing updates and solutions in a courteous manner
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues when necessary, feedback to inform product and service improvements.
Business Development Manager
Strategy Insights
London
11.2022 - 07.2023
- Oversaw sales, marketing, and business development goals
- Consistently surpassed sales quotas by implementing effective strategies and equipping product knowledge
- Worked continuously to maintain information and data related to all sales efforts and interactions with prospects and new clients using CRM and sales tracking sheet that dictated sales performance from multiple regions (US, UK, German)
- Utilized Pipe Drive, email and cold calls to generate new leads and new sales opportunities
- Retaining old clients, closing new deals and acquiring new clients for the company by following up on leads, conducting sales calls, creating proposals, negotiations and preparing audits
- Generating and sourcing leads/new business
- Communicated daily with C-Level Executives.
Delegate Sales Executive
ITNEWS AFRICA
Johannesburg
10.2018 - 02.2020
- Business Development
- Client Relation Management
- Client on-boarding and retention
- Marketing campaigns
- Lead sourcing (via social media, cold calling and other channels).
Sales Coordinator
3Way Marketing
Randburg
07.2017 - 09.2018
- Planning, organizing and execution of campaign activations and reporting directly to campaign manager
- Cold calling prospective customers to readying for sales conversion for term-insurances
- Set up calls' time for sales team with prospects
- Updating and reporting campaign progress
- Updating the CRM on a daily basis.
Delegate Sales
ITWeb Events
Rivonia
03.2017 - 06.2017
- Business development
- Client relations management
- Client on-boarding and retention
- Business Matchmaking.
Education
Foundations of Digital Marketing and E-commerce -
Coursera
12.2024
Diploma, Marketing Management -
UNISA
Johannesburg, Gauteng09.2024
Higher Certificate in Business Management -
Regent Business School
Johannesburg, Gauteng07.2019
Skills
- Negotiation
- Microsoft Office
- Sales
- Research
- Communication
- Customer Relations
References
References available upon request.
Extracurricular Activities
Zoho Pipe Drive Hubspot Joomla Salesforce
References
References available upon request.
Timeline
Business Development Manager
Strategy Insights
11.2022 - 07.2023
Customer Support Manager
Econet Wireless South Africa
03.2020 - Current
Delegate Sales Executive
ITNEWS AFRICA
10.2018 - 02.2020
Sales Coordinator
3Way Marketing
07.2017 - 09.2018
Delegate Sales
ITWeb Events
03.2017 - 06.2017
Foundations of Digital Marketing and E-commerce -
Coursera
Diploma, Marketing Management -
UNISA
Higher Certificate in Business Management -
Regent Business School
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