Tiané De Jager
Admin
Vanderbijlpark,Gauteng
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. I am self-motivated, responsible, reliable, and hardworking .I am open to obtaining new skills to gain more knowledge in order to reach my work goals.
Overview
3
3
years of professional experience
Work History
Doctor's Receptionist
EMC (Excellence Medical Care Clinic)
Vanderbijlpark
06.2024 - Current
- Worked with multiple sections in the company such as Diabetics, Podiatrist and Diabetic appointments.
- Answered multi-line telephone system, transferred calls appropriately and took messages when necessary.
- Responded to patient inquiries via phone or email in a timely manner.
- Assisted in scheduling appointments for patients, including follow-up visits.
- Verified patient demographic and billing information prior to appointment check-in.
- Developed an effective schedule for all incoming appointments ensuring that no double bookings occurred.
- Provided information regarding services offered by the clinic.
- Greeted and registered patients upon arrival to the clinic.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Ensured that all HIPAA guidelines were followed while handling confidential information.
Telesales Consultant/General Administrative Assistant
Takis Biltong
10.2021 - 06.2024
- Responsibilities:
- Handle customer enquiries and complaints in a professional, calm and positive manner.
- Provide accurate information regarding product features, pricing, and availability.
- Promoting the sales of company products and services by making outbound calls, receiving orders and sending emails.
- Gathering customer data, such as contact information, product preferences, and purchasing behavior.
- Processing customer orders and payments efficiently and accurately.
- Maintaining client records, financial data, and making sure customers pay their accounts.
- Maintaining filing and keeping records safe and organized.
Education
High School Diploma -
Transvalia
12-2020
Skills
- Data Entry
- Attention to Detail
- MS Office
- Account Management
- Professional Communication
- Inbound and outbound calling (Telephone Etiquette)
- Time management
- Organizational skills
- Friendliness
- Reliability
- Appointment management
- Patient Relations
- Office Administration
- Front Desk Operations
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leavePaid time offFlexible work hoursCertification
SALP - Sage Pastel Payroll - PCA (2023-2024) on the 12/05/2023
Timeline
Doctor's Receptionist
EMC (Excellence Medical Care Clinic)
06.2024 - Current
Telesales Consultant/General Administrative Assistant
Takis Biltong
10.2021 - 06.2024
High School Diploma -
Transvalia
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