Music
Christian Kitching
Retail Manager
Pretoria,GP
Summary
Multi-talented Floor Manager with 10 years of progressive Retail experience. Monitors Profit and Cost operations with focus on quality, service and productivity. Hardworking and responsible with resilient mentality.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Floor Manager
Pick n Pay
Polokwane, Rustenburg and Pretoria, Gauteng, Limpopo, North West
09.2019 - Current
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Developed and generated daily, weekly and monthly service and sales reports with BI and VBS.
- Managed inventory with 95% accuracy to manage stock and determine future profit.
- Executed department's promotions, markdowns and pricing to drive sales and meet goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Perishable Manager
Pick n Pay
Lephalale, Pretoria North, Pretoria East, Limpopo, Gauteng
09.2016 - 09.2019
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Developed and maintained schedule for staging and delivering orders.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
- Managed department personnel, performance management, training and workflow planning.
- Controlled and tracked inventory loss due to spoilage or unmet quality standards.
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
Produce Manager
Pick n Pay
Lephalale, Pretoria, Limpopo, Gauteng
06.2015 - 08.2016
- Planned attractive produce displays, using color and texture to enhance.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Orchestrated performance-oriented environment by closely supporting all team members.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Selected items for specials and marked down items as needed to reduce losses.
- Maintained produce area and kept produce storage area clean and sanitary.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Receiving Manager
Pick n Pay
Pretoria, Lephalale, Gauteng, Limpopo
12.2013 - 05.2015
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Managed inbound receiving departments.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Unloaded, sorted and stored incoming merchandise.
- Gathered and processed merchandise returns.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Restaurant Manager
Pizza Chicken Perfect
Pretoria, Gauteng
01.2011 - 11.2013
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Managed 8-person team of cooks and back of house staff for high-end fast food restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
Education
High School Diploma -
Die HOËRSKOOL MENLO PARK
PretoriaSkills
POS systems
Interests
Timeline
Floor Manager
Pick n Pay
09.2019 - Current
Perishable Manager
Pick n Pay
09.2016 - 09.2019
Produce Manager
Pick n Pay
06.2015 - 08.2016
Receiving Manager
Pick n Pay
12.2013 - 05.2015
Restaurant Manager
Pizza Chicken Perfect
01.2011 - 11.2013
High School Diploma -
Die HOËRSKOOL MENLO PARK
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