Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiaan Van Ass

Robertson,Western Cape

Summary

Adept at office administration and customer service, I significantly increased sales at Bonnievale Winery through exceptional service and upselling.Friendy with experience in fast-casual and counter service.Communicative Dedicated to providing elevated service and providing unforgettable guest experiences. Creative by providing experienced service to large numbers of guests. Detailed organizer of service operations with versatility in stressful circumstances.Focused and reliable bringing high enthusiasm and extensive knowledge of products.


Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.My expertise in digital file management and problem-solving streamlined operations at Immelman Elektries, enhancing efficiency. My ability to maintain cleanliness and organize effectively underpins my professional achievements.

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.Proven track record of maintaining efficient office operations.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Detail-oriented Administrative assistant with experience in customer service, filing and filing management.Additionally,I Have experience with computers and can assist with any computer problems in the office.Excel and Word are also my areas of expertise.

Overview

2
2
years of professional experience

Work History

Office Assistant

Immelman Elektries
12.2022 - 12.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks and filing
  • Facilitated smooth operations by efficiently handling incoming digital mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Enhanced office efficiency by organizing files, and maintaining a clean workspace.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

For Reference ,you can contact Renee Van Ass at Immelman Elektries:

Work :023 626 6910

Personal :067 383 0987

Wine Server on Train

Bonnievale Winery
03.2024 - Current
  • Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
  • Ensured compliance with all relevant health codes and regulations regarding alcohol service and storage conditions.
  • Maintained cleanliness and organization in the wine service area, ensuring a welcoming environment for guests.
  • Provided exceptional customer service by attentively listening to guests''needs and promptly addressing any concerns or requests.
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Answered customers' questions
  • Increased sales significantly by upselling higher-end products to customers.

For Reference ,you can contact Nico Brink at Bonnievale Winery:

Personal :082 891 2477

Education

High School Diploma -

Robertson High School
Robertson, South Africa
12-2022

Skills

  • Cleanliness standards
  • Customer Service
  • Efficient multitasking
  • Cash Handling
  • Attention to Detail
  • Problem-Solving
  • Office Administration
  • Digital and manual File Management
  • Strong Problem Solver
  • Organizing and Categorizing
  • Filing and data archiving

Languages

Afrikaans
Upper intermediate (B2)
English
Upper intermediate (B2)

Timeline

Wine Server on Train

Bonnievale Winery
03.2024 - Current

Office Assistant

Immelman Elektries
12.2022 - 12.2024

High School Diploma -

Robertson High School
Tiaan Van Ass