Tiaan Nel
George,WC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Network Engineer
ISM
03.2022 - Current
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Developed customized SharePoint sites for improved collaboration and information sharing within organizations.
- Implemented security measures to protect against unauthorized access and potential data breaches on client servers.
- Ensured data integrity by performing regular backups and disaster recovery planning for client servers.
- Leveraged monitoring tools to proactively identify potential issues before they became critical problems affecting customer operations.
- Optimized server uptime by proactively detecting, diagnosing, and resolving hardware and software issues.
IT Technician
Outeniqua Office Machines
04.2018 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Stayed current with industry trends to recommend cutting-edge technology solutions for clients'' security needs.
- Improved security measures by designing and implementing CCTV systems for various clients.
Technician
CyberTEL
01.2017 - 12.2017
- Maintained office PCs, networks and mobile devices.
- Trained clients'' staff in the operation and management of their CCTV systems, enabling effective monitoring and response capabilities.
Education
IT Technician -
IT Academy
2018
High School -
Langenhoven Gimnasium
2016
Web Development -
Prestige Academy
2015
Computer Technician -
NCC-National Computer College
2013
Skills
- Network performance monitoring
- Network Troubleshooting
- Technical Support Capabilities
- Network device monitoring
- Remote work support
- Data backups
- IP Addressing and Subnetting
- Technical Troubleshooting
- Technical Support
- User Support
- Microsoft Teams
- OneDrive for Business
Accomplishments
- Computer Technician
- Web Development
IT Professional Courses
- CompTIA A+ Essentials 220-901
- ComPTIA A+ Practical 220-902
- CompTIA Network+ N10-006
- CompTIA Server+ SKO-004
- CompTIA Security+ SYO-401
- CompTIA Linux+ LXO-103
- CompTIA Linux+ LXO-104
- Cisco Certified Network Associate (CCNA) 100-105 & 200-105
- Cisco Certified Network Professional 300-101 Implementing Cisco IP Routing (ROUTE)
- Cisco Certified Network Professional 300-115 Implementing Cisco IP Switched Networks (SWITCH)
- Cisco Certified Network Professional 300-135 Troubleshooting & Maintaining Cisco IP Networks(TSHOOT)
- VMware vSphere 6 - Part 1
- VMware vSphere 6 - Part 2
- ITIL Foundation for Service Management
Personal Information
- ID Number: 9805155263083
- Health Status: Excellent
- Date of Birth: 05/15/98
- Nationality: South African
- Driving License: Code B
- Marital Status: Single
References
- Riaan, CyberTEL, 082 380 1174
- Willy, Outeniqua Office Machines, 044 272 0518
Timeline
Network Engineer
ISM
03.2022 - Current
IT Technician
Outeniqua Office Machines
04.2018 - 02.2022
Technician
CyberTEL
01.2017 - 12.2017
IT Technician -
IT Academy
High School -
Langenhoven Gimnasium
Web Development -
Prestige Academy
Computer Technician -
NCC-National Computer College
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