Summary
Work History
Education
Skills
Timeline
Generic

Thuto Tshenolo Marumong

Sales | Customer Service
Pretoria,GP

Summary

Driven and customer-focused, honed hospitality service expertise and exceptional multitasking abilities at McDonald's Restaurant. Excelled in a fast-paced environment, significantly enhancing customer satisfaction through proactive service and maintaining high-quality standards. Demonstrated adeptness in interactive communication and point of sale operation, contributing to a positive and efficient team dynamic.

Work History

Crew Member

McDonald's Restaurant
07.2024 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

High School Diploma -

Amandasig Secondary School
Pretoria, South Africa
04.2001 -

Skills

    Cleaning

    Self-discipline

    Hospitality service expertise

    Interactive communication skills

    Salesmanship

    Point of sale operation

    Multitasking Abilities

    Time management abilities

Timeline

Crew Member

McDonald's Restaurant
07.2024 - Current

High School Diploma -

Amandasig Secondary School
04.2001 -
Thuto Tshenolo MarumongSales | Customer Service