Dynamic professional with a proven track record at Fourie and Associates, adept in call center operations and customer dispute resolution. Excelled in maintaining a high success rate in debt collection, leveraging excellent communication and problem-solving skills. Skilled in data entry and maintaining meticulous attention to detail, consistently enhancing client relationships and team collaboration.
Hi, I’m
Thuto Khantse Molapo
Human Resource Management
Alberton,GP
Summary
Overview
4
Languages
2009
years of professional experience
Work History
Fourie and Associates
Debt Collector
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Swissport. SA
Passenger Service Agent
Job overview
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
West Side ServicesRandburg
Assistant Data Capturer
06.2008 - 08.2008
Job overview
Education
Ekurhuleni West College Gauteng
N6 Certificate from Human Resources Management
04.2023
University Overview
Eden Park Senior Secondary School Gauteng
Grade 12 from Matric
11.2008
University Overview
Skills
Till counting
undefinedIdentify number
Identify number
9103291218082
Timeline
Assistant Data Capturer
West Side Services
06.2008 - 08.2008
Ekurhuleni West College
N6 Certificate from Human Resources Management
Eden Park Senior Secondary School
Grade 12 from Matric
Debt Collector
Fourie and Associates
Passenger Service Agent
Swissport. SA
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