I have a background of pharmacy practice for over 10 years where i did client facing activities with the goal of minimizing customer pain points. Customer satisfaction and inventory management is an area that I excel in and have trained and transferred skill to team members through training and updating standard operating procedures (SOPs). I have applied the skills in both the retail and institutional level within the given budget and with cognisance of Public Finance Management Act. The past 2 years, through the National Regulatory body, I am responsible for ensuring regulatory compliance of imports and exports of medicine and Medical Devices at official Ports of entry to the country. i am also involved in surveillance and vigilance to ensure no substandard or illegal products enter the South African Market.