Thuto Serafa
Tembisa
Summary
Dynamic customer service professional with extensive experience at Gautrain and Swissport SA , excelling in conflict resolution and client relationship management. Proven ability to enhance operational efficiency through meticulous report preparation and data analysis. Adept at multitasking and fostering positive customer experiences, ensuring high satisfaction levels in fast-paced environments. Organized Office Administrator with background in managing business operations and streamlining processes. Strengths include multitasking, problem-solving, and maintaining efficiency in fast-paced environments. Previous roles demonstrate strong leadership skills, the ability to improve workflows, and a commitment to promoting team cooperation. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service/Administration and System Maintenance Role
Gautrain – Bombela operating company
Midrand
03.2022 - Current
- Company Overview: Industry: Rail
- Skills: Customer service/Administration and system maintenance role
- Industry: Rail
- Duties
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Company contact Details: Tel: +27 (0) 11 253 0000
- Fax: +27 (0) 11 253 0099
- Email: boccommunications@bombelaop.co.za
Customer service/Administration
Swissport – Or Tambo Airport
Kempton Park
06.2019 - 01.2022
- Company Overview: Industry: Aviation
- Skills: Customer service/Administration (check in, Arrivals and Air site Departure)
- Industry: Aviation
- Duties
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Provided customer service to travelers by answering questions and addressing complaints.
- Minimized risks to incoming and departing aircraft by managing wildlife and vegetation around airfield.
- Helped customers with special needs to board and disembark from aircraft.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Company Contact Details: 011 928 8500
General Warehouse Assistant
clicks and shoprite warehouse
Johannesburg
01.2017 - 12.2018
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Investigated and resolved customer and vendor issues to retain business.
- Managed daily delivery and work schedules to maximize coverage.
- Identified locations and needs of callers to accurately send assistance.
Education
Diploma - IT Support and IT Networking
Alison
01.2024
Incomplete N2 and N3 - Mechemical Automotive
EWC
Skills
- Calendar Management
- Record Keeping
- Data Entry
- Report Preparation
- Travel Arrangements
- Office Management
- Correspondence
- Filing Systems
- Minute Taking
- Inventory Management
- Client Relationship Management (CRM)
- Conflict Resolution
- Complaint Handling
- Customer Retention
- Active Listening
- Empathy
- Problem-Solving
- Excellent Communication Skills
- Microsoft Office Suite Word
- Microsoft Office Suite Excel
- Microsoft Office Suite PowerPoint
- Microsoft Office Suite Outlook
- Communication (Written & Verbal)
- Organization
- Time Management
- Prioritization
- Teamwork
- Attention to Detail
- Adaptability
- Multitasking
Certification
- Grade 12
- IT support & IT Networking
- SHE REP
- Customer Service
- C1 Drivers license
References
Gautrain-Bombela operating company
Awards
SHE REP
Accomplishments
- SHEQ REP
Languages
sepedi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service/Administration and System Maintenance Role
Gautrain – Bombela operating company
03.2022 - Current
Customer service/Administration
Swissport – Or Tambo Airport
06.2019 - 01.2022
General Warehouse Assistant
clicks and shoprite warehouse
01.2017 - 12.2018
Diploma - IT Support and IT Networking
Alison
Incomplete N2 and N3 - Mechemical Automotive
EWC
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