Thuto Selotsha
Office Administrator
Pretoria,Gauteng
Summary
Highly organized and detail oriented Office Administrator with 4 years of experience managing office operation in fast-paced deadline driven environments. Adopt at developing and maintaining detailed administrative and procedural process that reduce redundancy, improve accuracy and achieve organizational objectives skilled at working effectively with different departments to coordinate information and resolve problem. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Outbound Call Center Agent
Batsumi Claims Management Solution Pty
Pretoria,Hartfield
04.2022 - 08.2022
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed over 50 or 60 customers\patients call per day
RECEPTIONIST FRONT DESK
RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY
Pretoria
02.2018 - 03.2020
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Facilitated clear communication between staff members by distributing memos and announcements timely manner.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted with planning office events and meetings for smooth execution
- Assisted in onboarding of new employees by preparing orientation materials and providing guidance on company policies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered central telephone system and directed calls accordingly
- Answered phone promptly and directed incoming calls to correct offices
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing, and filing documents
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Sorted, received, and distributed mail correspondence between departments and personnel
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff with 80% of their work
HR Assistant
Kagisano Molopo Sub-District ( Ganyesa Clinic)_
Ganyesa
01.2018 - 01.2018
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike.
- Assisted in creating competitive compensation packages, researching industry benchmarks, and analyzing internal data to inform decisions.
- Enhanced communication within organization by managing internal newsletters and announcements.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Responded to employee inquiries regarding benefits and other HR topics
- Participated in recruitment and selection process for new hires
- Coordinated employee relocation processes
- Responded to over 60 %inquiries by answering telephone calls, in-person questions and emails
Education
Bachelor of Business Administration - Human Resources Management
Richfield Graduate Institution of Technology
High Certificate of Office Administration - Human Resources Management
Richfield Graduate Institution of Technology
05.2018
High School Diploma -
Huhudi High School
06.2021
Websites
Languages
English
Bilingual or Proficient (C2)
Setswana
Bilingual or Proficient (C2)
Sotho
Bilingual or Proficient (C2)
Skills
- Customer Accounts Management
- Customer Service Process Improvement
- Phone Script
- Customer Acquisition Strategies
- Cust
- Employee Recruitment
- Advertising Techniques
- HR Policies
- Termination Procedures
- Compliance Reporting
- Shift Change Procedures
- Daily Operations Management
- Data Collection
- Reporting Requirements
- Benefits Administration
- Database Administration
- Verbal and Written Communication
- Business Administration
- Multi-Line Telephone Systems
- Office Equipment Operation
- Staff Management
- Business Operations Understanding
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursWork from home optionCareer advancementHealthcare benefitsAdditional Information
REFERENCE
1.Name: SLYVIA NTUMA TANDAMSA
Institution: Batsumi Claims Management Solutions pty
Production: supervisor Contact:064 604 8903
2. Name: GANYESA Community Clinic KAGISANO MOLOPO SUB- DISTRICT)
Institution: Department of health
Address: P.O BOX X533 Ganyesa 8613
Designation: HR Manager (LEBOGANG MOKGEJANE)
Tel: (053)998 9300\ (053) 998 335 \083 353 3319
Email: lmokgejane@nwpg.gov.za
3. Name : William Digashu
Institution: Richfield Graduate Institution of Technology
Address: 421 Church street Pretoria
Contact:0795308954
Email:williamd@richfield.ac.za
Timeline
Outbound Call Center Agent
Batsumi Claims Management Solution Pty
04.2022 - 08.2022
RECEPTIONIST FRONT DESK
RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY
02.2018 - 03.2020
HR Assistant
Kagisano Molopo Sub-District ( Ganyesa Clinic)_
01.2018 - 01.2018
Bachelor of Business Administration - Human Resources Management
Richfield Graduate Institution of Technology
High Certificate of Office Administration - Human Resources Management
Richfield Graduate Institution of Technology
High School Diploma -
Huhudi High School
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