Microsoft
Thuthukani Thapelo Khuzwayo
Customer Sucess Agent
Stanger
Summary
Skilled in managing customer relations and adept at handling customer queries in a fast-paced environment. Seeking a new opportunity to leverage these abilities in a different field. Developed expertise in understanding client needs and providing tailored solutions, enhancing customer satisfaction and driving continuous improvement. Strong interpersonal skills and a knack for quickly learning new systems and processes. Dedicated candidate eager to excel in the realm of customer success. Brings a proactive approach to understanding customer needs and leveraging technology to deliver effective solutions. Seasoned professional in customer support and success, honing skills in resolving client issues and ensuring overall customer satisfaction.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Success Agent (CS Level 2)
AO Pay
05.2024 - Current
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Boosted company reputation by consistently delivering high-quality services that exceeded client expectations.
- Delivered exceptional customer service by actively listening, empathizing, and offering tailored solutions to client concerns.
- Mentored junior agents, providing guidance and support to help them develop their skills and achieve success within the company.
- Conducted regular follow-ups with clients to ensure satisfaction, identify areas for improvement, and address any concerns promptly.
General Maintenance Assistant
IsiZwe Samalanga (Pit) Lid (Sappi KwaDukuza Mill)
01.2022 - 01.2023
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
Production General Assistant
Albant Bread Durban
01.2021 - 01.2022
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
General maintenance Assistant
JBM (Sappi KwaDukuza Mill)
01.2020 - 01.2021
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Maintained a well-organized inventory of spare parts, streamlining the repair process for quicker turnaround times.
- Reduced downtime by performing preventative maintenance tasks, extending the life of machinery and equipment.
Direct Sales and Marketing
Gig Prod direct Marketing Pit (Lid)
01.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Merchandiser
FG Knights Pit (Lid)
01.2012 - 01.2013
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Bachelor of Science - Marketing And Political Science
University of KwaZulu-Natal
Pietermaritzburg, South Africa 04.2001 -
High School Diploma -
Vukile High School
KwaDukuza, South Africa 04.2001 - 01.2011
Skills
Creativity and innovation
Profile
I am a committed, innovative, and resolute individual who strives for success in all my endeavors. As a diligent and self-driven person, I maintain a positive outlook in both my professional and personal life. I thrive under pressure and enjoy engaging with others, easily adjusting to various environments. I am capable of working independently with minimal supervision. Reliability and punctuality are values I hold in high regard. I am always enthusiastic about acquiring new knowledge and advancing in my surroundings.
Cellphone Number
079 426 2938
082 309 5415
Personal Information
ID Number: 940920 5823 085
Physical Address
HSE 241, Palmland Road , Thembeni eTsheni, KwaDukuza, 4450
Software
Interests
Drawing
Making music
Timeline
Customer Success Agent (CS Level 2)
AO Pay
05.2024 - Current
General Maintenance Assistant
IsiZwe Samalanga (Pit) Lid (Sappi KwaDukuza Mill)
01.2022 - 01.2023
Production General Assistant
Albant Bread Durban
01.2021 - 01.2022
General maintenance Assistant
JBM (Sappi KwaDukuza Mill)
01.2020 - 01.2021
Direct Sales and Marketing
Gig Prod direct Marketing Pit (Lid)
01.2018 - 01.2020
Merchandiser
FG Knights Pit (Lid)
01.2012 - 01.2013
Bachelor of Science - Marketing And Political Science
University of KwaZulu-Natal
04.2001 -
High School Diploma -
Vukile High School
04.2001 - 01.2011
Similar Profiles
Lisa HicksLisa Hicks
Assembler at AO Smith Quality Water HeatersAssembler at AO Smith Quality Water Heaters
Trina HooverTrina Hoover
Production Supervisor at AO SmithProduction Supervisor at AO Smith
James BugajskiJames Bugajski
Insurance Producer at AO Globe LifeInsurance Producer at AO Globe Life