Thuso Kelly Hlophe
Banker
Johannesburg
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
6
6
years of professional experience
Work History
Banker
Investec Bank -South Africa
Johannesburg
09.2024 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Educator Assistant
Tsakane Primary School
Johannesburg
11.2021 - 08.2022
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
- Chose materials and developed lesson plans to enhance skills for individual students.
Communication Intern
Msuku Media
09.2019 - 11.2019
- Gained practical experience working in a fast-paced business environment under tight deadlines while maintaining attention to detail.
- Provided administrative support to the communications department by organizing files, scheduling appointments, and managing contact databases.
- Facilitated cross-departmental collaboration through clear and concise written correspondence.
- Served as a liaison between various departments within the organization to ensure consistency in messaging across all channels.
- Conducted research on industry trends and competitors, providing valuable insights for strategic planning.
- Supported public relations efforts by compiling media lists, monitoring coverage, and creating press materials.
Education
Diploma - Public Relations And Communications
University of Johannesburg
Johannesburg, South Africa 09.2021 - 09.2021
Skills
Customer service
Consumer banking
Bank sales
Relationship management
CRM systems
Financial advice
Team collaboration
Timeline
Banker
Investec Bank -South Africa
09.2024 - Current
Educator Assistant
Tsakane Primary School
11.2021 - 08.2022
Diploma - Public Relations And Communications
University of Johannesburg
09.2021 - 09.2021
Communication Intern
Msuku Media
09.2019 - 11.2019
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