Thupelo Dumakude
Information Technology
Johannesburg
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
Work History
Administrator: Technical Support
Metrofile
03.2016 - 08.2020
- Managing calls logged on the technical help desk as well as action “assigned calls” timeously, ensuring accuracy.
- Mapping and importing client images into Metrofiler hosted solutions.
- Adding new client users on Metrofile systems as well as editing client systems access as per logged calls.
- Assists customers and staff with the correct implementation and utilization of the Active Filling solutions.
- Installs new and updates Active Filling solutions systems installations, as and when required.
- Investigates and resolves systems related operational problems.
- Trains internal and external users on the correct utilization of the Active Filling solution.
- Proves telephonic support to external users.
- Resolves data related queries with the aid of IT development staff.
- Reports to the Technical Support Senior Consultant on support calls completed.
- Suggests system enhancements to Technical Support Senior Consultant when identified.
General Clerk Learner
Metrofile
11.2014 - 02.2016
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Strengthened vendor relationships through consistent communication and timely resolution of issues, fostering a positive working rapport.
Telesales Agent
Okeffee & Swarts
10.2011 - 12.2011
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
Management
Knowledge. Leadership. Management
Johannesburg02.2015
Information Technology
Collage Campus
Johannesburg, South Africa12.2012
Skills
Technical Documentation
Executive Support
Customer Service
Office Administration
Team Collaboration
Technical Support
Timeline
Administrator: Technical Support
Metrofile
03.2016 - 08.2020
General Clerk Learner
Metrofile
11.2014 - 02.2016
Telesales Agent
Okeffee & Swarts
10.2011 - 12.2011
Management
Knowledge. Leadership. Management
Information Technology
Collage Campus