Thulisile Tanya Mahlangu
Marketing
Brakpan ,Gauteng
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Sales Representative
Massive Diamond Marketing
Benoni
01.2022 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Freelance Consultant
Massive Diamond Marketing
Benoni
01.2021 - 12.2021
- Streamlined workflows for clients by conducting thorough assessments and implementing process improvements.
- Collaborated closely with clients to better understand entire project scope.
- Renegotiated outsourcing contracts to save considerable costs.
Shop Assistant
Patricia's Supermarket
Brakpan
01.2014 - 12.2017
- Reduced wait times by efficiently processing transactions at the cash register.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Volunteer Manager
CreativeStudio
Brakpan
02.2013 - 12.2013
- Collaborated with various departments to identify specific needs for volunteer assistance, matching skills to appropriate opportunities.
- Supervised and promoted volunteers into permanent roles based on staff feedback.
- Provided leadership, guidance and support to staff members.
Education
Grade 12 - English Language And Literature
Brakpan High School
Brakpan 01.2013 - 11.2017
Bachelor's Degree (BA) - Psychology
University of South Africa
Pretoria 02.2021 - Current
Higher Certificate (ABET) - Adult And Continuing Education
University of South Africa
Pretoria 02.2019 - 05.2020
Skills
Leadership
Sales Forecasting
Sales Development
Account Management
Business Development
Project Management
Strategic Thinking
Risk Management
Supply Chain Management
Team Player
Contract Negotiations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Sales Representative
Massive Diamond Marketing
01.2022 - Current
Bachelor's Degree (BA) - Psychology
University of South Africa
02.2021 - Current
Freelance Consultant
Massive Diamond Marketing
01.2021 - 12.2021
Higher Certificate (ABET) - Adult And Continuing Education
University of South Africa
02.2019 - 05.2020
Shop Assistant
Patricia's Supermarket
01.2014 - 12.2017
Volunteer Manager
CreativeStudio
02.2013 - 12.2013
Grade 12 - English Language And Literature
Brakpan High School
01.2013 - 11.2017