Thulisile Elizabeth Mamaila
Administration
Embalenhle,South Africa
Summary
Experienced Administration Clerk specialising in records management, creditor and stock control, and procurement support. Skilled in PFMA and Treasury/SCM compliance, delivering accurate administrative support and driving efficiency. Enhanced creditor processes and maintained stock records to ensure accuracy and compliance while supporting organisational objectives.
Overview
1
1
Certification
12
12
years of professional experience
Work History
CALL CENTRE PROFESSIONAL
ADT Security Company
01.2016 - 01.2021
- Handled inbound customer calls promptly and professionally, providing accurate information on services and accounts.
- Logged customer queries and resolved issues in line with company procedures to enhance customer experience.
- Maintained professionalism and confidentiality while delivering customer care, fostering trust and loyalty.
- Conducted outbound follow-ups to confirm details and assess customer satisfaction, ensuring feedback was addressed.
Creditor & Stock Control/ Administration and Document Control and Data
CITY MEDICAL
01.2009 - 01.2014
- Processed creditor administration by verifying, recording supplier invoices, and issuing credit notes to ensure accuracy and compliance.
- Captured and entered invoice, credit, and supplier data into accounting and company databases, maintaining high accuracy standards.
- Ensured compliance with internal procedures and administrative controls in all finance and stock processes.
- Managed dispatch and receiving of medical stock and maintained stock control records to ensure inventory accuracy.
- Organised and maintained financial and stock-related records, ensuring document control and timely access to information.
- Responded to supplier and client queries professionally and provided customer service to internal and external stakeholders.
Education
Grade 12 (SC) - Science
Lekazi Secondary School
Kanyamazane12-2025
Computer Literacy; Inbound & Outbound Call Centre Certificates - Call Centre & Computer Literacy
Corner Stone College
Pretoria12-2009
N3 National Certificate - Mechanical Engineering
Dam Technical College
Pretoria, GP12-2008
Skills
- CRM Support
- Invoice Processing
- Creditor Administration
- Advanced Excel
- MS Word
- Outlook
- Computer Literacy
- Customer service
- Attention to Detail
- Time Management
- Ability to Work Under Pressure
- Teamwork
- Verbal & Written Communication
Certification
- Mechanical Engineering N3 National Certificate
- Computer Literacy; Inbound & Outbound Call Centre Certificates
- Matric Certificate (SC)
Custom Section
True
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
Isizulu
Proficient
C2
Siswati
Proficient
C2
Sotho
Proficient
C2
Timeline
CALL CENTRE PROFESSIONAL
ADT Security Company
01.2016 - 01.2021
Creditor & Stock Control/ Administration and Document Control and Data
CITY MEDICAL
01.2009 - 01.2014
Grade 12 (SC) - Science
Lekazi Secondary School
Computer Literacy; Inbound & Outbound Call Centre Certificates - Call Centre & Computer Literacy
Corner Stone College
N3 National Certificate - Mechanical Engineering
Dam Technical College